About
Wealth management client services and operations professional with 4+ years of experience supporting RIA workflows, client onboarding, account maintenance, custodial coordination, performance reporting, and advisor service needs.
Experienced with Schwab Advisor Center, Orion, Redtail, Swivel CRM implementation, ACAT transfers, rollovers, money movement support, billing preparation, and audit-ready account records. Known for high-touch client service, clear communication, process improvement, and organized workflows that support advisors and improve the client experience.
What I'm looking for
I’m seeking a remote operations, client experience, onboarding, implementation, or platform support role within a structured, collaborative organization. I’m strongest in wealth management, RIA operations, banking, and fintech, but open to other industries. I value clear expectations, meaningful work, independent judgment, process improvement, and relationship-building. I’m not pursuing commission-heavy sales or rigid call-center roles.
Experience
Director of AUM Operations
Great Lakes Wealth Management
Jan 2024 – Jan 2026
• Supported RIA client service and operations for approximately $61M in client assets, partnering closely with the advisor to manage onboarding, account maintenance, custodial workflows, and client documentation.
• Coordinated new client onboarding, account opening, beneficiary updates, rollovers, transfers, and account maintenance through Charles Schwab Advisor Center.
• Managed ACAT and asset transfer workflows, maintaining an average 14-day transfer completion cycle while proactively tracking status updates, exceptions, and outstanding client/advisor items.
• Prepared performance reports, portfolio summaries, billing data, and annual review materials using Orion, TownSquare, Schwab Advisor Center, CRM records, and Excel.
• Served as a liaison between clients, the advisor, custodial support teams, and internal operations to resolve account issues, clarify documentation needs, and keep workflows moving.
• Built internal Excel trackers and CRM workflow stages to improve visibility into onboarding, transfer status, missing items, follow-up needs, and audit-ready documentation.
Schwab Advisor CenterOrionExcel
Operations & Administrative Support
Independent Solar Sales Business
Jan 2022 – Jan 2024
• Provided operations support for a 1099 solar sales business, including project tracking, customer follow-up, document organization, mileage/expense tracking, and administrative workflow support.
• Built and maintained spreadsheets to monitor project status, installation milestones, payment checkpoints, and outstanding items, improving visibility across a commission-based sales pipeline.
Project trackingSpreadsheet managementAdministrative workflow
Educational Support Specialist, Financial Technology Operations
WealthCharts
Jan 2021 – Jan 2022
• Conducted platform onboarding and daily walkthroughs for users adopting financial technology tools in a remote SaaS environment.
• Diagnosed technical and data-related issues, documented support activity, and collaborated with internal teams to resolve user needs while maintaining a service-first approach.
Platform onboardingTechnical supportSaaS
Client Relationship Consultant
U.S. Bank
Jan 2016 – Jan 2020
• Supported daily operational workflows in a high-volume branch, processing 12,000-13,000 transactions monthly while maintaining confidentiality and procedural accuracy.
• Managed client account servicing, documentation, financial transactions, and issue resolution with strong risk awareness, clear communication, and attention to detail.
Client account servicingFinancial transactionsDocumentation
Middle School Teacher
Freeport School District 145
Jan 2004 – Jan 2016
• Developed structured documentation systems, individualized plans, and meticulous records, directly transferable to financial account administration, compliance documentation, and client service operations.
Documentation systemsIndividualized plansRecord keeping
Education
Columbia College of Missouri
Bachelor of Arts · General Studies with an Emphasis in Psychology
Rockford University
Master of Arts in Teaching
Certifications
Wisconsin Life Insurance License
Wisconsin Office of the Commissioner of Insurance
Jul 2025 – Mar 2028
Skills
TownSquareClient communicationAdvisor supportAccount maintenanceClient onboardingCompliance documentationCRM workflow trackingExcelBilling preparationPerformance reportingMoney movementRolloversACAT transfersSwivel CRMRedtailOrionSchwab Advisor Center
Languages
English (Native or bilingual proficiency)
