Sai Teja Punnam

• Performed AML/KYC reviews, CDD and EDD to support customer risk assessment and regulatory requirements. • Conducted transaction monitoring investigations to identify potential money laundering, fraud, suspicious activity, and other financial crime risks. • Analysed customer profiles, transaction activity, behavioural patterns, and risk indicators to investigate potentially suspicious activity and support risk-based decisions. • Conducted sanctions screening against OFAC, EU, UN, and global sanctions lists using RDC, SRT, and other compliance tools. • Prepared Suspicious Activity Reports (SAR) based on investigative findings and identified suspicious financial activity. • Investigated payment-related issues and transaction discrepancies, reviewing transaction details and account information to determine appropriate resolution. • Handled customer queries related to product functionality, payment status, transaction issues, and account-related concerns, providing clear resolution guidance and timely follow-up. • Provided first-level technical and product support by troubleshooting reported issues, documenting cases, coordinating with internal teams, and escalating complex problems for resolution. • Prioritized customer, payment, technical, and compliance cases based on urgency, risk, and operational impact while ensuring timely resolution and appropriate escalation. • Collaborated cross-functionally with Operations, Compliance, Product, and Support teams to resolve customer, payment, technical, and compliance issues. • Supported customer onboarding and operational workflows by reviewing customer information, resolving account and payment issues, and identifying cases requiring further investigation or escalation. • Supported compliance and audit requirements through accurate case documentation, investigation outcomes, and timely case handling. • Contributed to screening-process optimization and operational improvements, resulting in a 20% reduction in false-positive alerts. • Trained and mentored new team members on AML procedures, investigation workflows, customer/payment support processes, compliance tools, and operational procedures. • Maintained detailed case records, investigation notes, and resolution documentation to support operational accuracy, compliance requirements, and effective case handoffs. • Promoted from 1-LOD to 2-LOD within 8 months in recognition of strong performance, technical expertise, and ownership of complex investigations.

Accenture