Operations & Administrative Coordinator | Customer Experience | Aspiring Project Manager
Bowie, United States
#OpenToWorkI'm an organized and adaptable professional with nearly three years of experience supporting customers and international teams in a fast-paced utility environment. My experience has strengthened my skills in problem-solving, communication, organization, documentation and managing multiple priorities while providing excellent service. I'm currently completing the Google Project Management Certificate to expand my skills and open new career opportunities. I'm seeking a remote role where I can use my organizational and administrative strengths, while continuing to grow professionally. I enjoy learning new systems, staying organized, supporting teams, and finding efficient ways to get work done. I'm looking for a position that offers long-term growth, meaningful work, and a healthy work-life balance.
I'm looking for a fully remote opportunity where I can contribute to a collaborative team, while also continuing to grow my skills. I enjoy organized, detail-oriented work, learning new systems and supporting processes that help teams succeed. I'm open to both part-time and full-time roles and value a workplace that encourages professional growth, flexibility and a healthy work-life balance.
WSSC
Support customer and internal departments by researching accounts, resolving complex service issues and maintaining accurate documentation. Communicating effectively with customer and cross-functional teams. Experienced working in both remote and hybrid environments while maintaining productivity and attention to detail.
Ascend Wellness
Assisted customers in selecting products based on their needs and preferences. Maintained accurate inventory and assisted with stock organization. Processed transactions accurately while maintaining compliance with state regulations. Built positive customer relationships through personalized service.
Creative Connection LLC
Served as the primary point of contact for customers, field technicians and home warranty companies. Managed daily schedules for up to five field technicians, co-ordinating appointments and route changes. Scheduled new service appointments and follow-up visits to ensure timely completion of repairs. Communicated with prospective and existing clients regarding scheduling, service updates and project status. Managed inventory by tracking parts, ordering supplies and ensuring technicians had necessary materials. Trained and onboarded new dispatch staff and team members on company procedures and scheduling systems. Maintained organized records, work orders and customer information.
BA · Graphic Design
Secondary School
