About
Bilingual professional with 15+ years of experience in customer service, account management, data entry, and administrative operations. Skilled in CRM/ERP systems, order processing, vendor and client communication, and resolving complex issues. Highly organized, detail-oriented, and adaptable in fast-paced environments.
AREAS OF EXPERTISE Salesforce Cybersource
Zendesk
Microsoft
8x8
Coupa
Cisco Systems
Peoplesoft
Oracle
RingCentral
What I'm looking for
I am seeking a remote position where I can contribute my 15+ years of experience in customer service, account management, data entry, and administrative operations. I bring strong communication, organization, problem-solving, and technology skills, along with experience working independently in fast-paced environments. I am eager to join a company where I can apply my skills, support team goals, and continue growing professionally.
Experience
Procurement Specialist
Feb 2024 – Present
• Processed and managed purchase orders and purchasing requests.
• Communicated with vendors regarding pricing, availability, and delivery.
• Tracked orders and ensured timely delivery.
• Reviewed invoices and resolved purchasing discrepancies.
• Maintained accurate procurement and vendor records.
• Monitored inventory and reordered supplies as needed.
• Collaborated with internal departments and suppliers.
• Ensured purchases followed company policies and procedures.
ProcurementVendor CommunicationInventory Management
Hanger Inc
Bilingual Customer Support Specialist
Sep 2021 – May 2024
• Provided exceptional customer service by resolving client issues and concerns, ensuring satisfaction and retention through compassionate communication.
• Maintained strong relationships with clients, utilizing empathy to foster trust and loyalty in a healthcare-adjacent environment.
• Documented and prepared regular reports on client feedback and service activities, leveraging Microsoft Office to enhance communication with management.
• Supported clients with technical issues, including troubleshooting EMR/EHR systems while adhering to HIPAA regulations for confidential information handling.
Customer ServiceMicrosoft OfficeEMR/EHR
ADT
Recruiter/Onsite Coordinator
Feb 2016 – Sep 2021
• Coordinated day-to-day operations of a recruitment program, managing scheduling, payroll, and employee relations to ensure efficient workflow.
• Onboardedd new hires, facilitating a smooth transition into the company while maintaining professionalism and effective communication.
• Screened and verified candidate qualifications, conducting thorough background checks to ensure compliance with hiring standards.
• Developed relationships with hiring managers to accurately assess and respond to their staffing needs, enhancing teamwork and problem-solving capabilities.
RecruitmentPayrollEmployee Relations
Axiom Staffing Group
Project Manager
May 2011 – Jan 2016
• Managed the execution of construction projects, ensuring adherence to budgets and timelines from conceptualization to completion.
• Coordinated documentation processes, including contracts, change orders, and invoices, to maintain accurate project records.
• Provided project updates and progress reports to stakeholders, fostering transparency and professionalism in client interactions.
Project ManagementConstructionDocumentation
Strike Drywall and Acoustical LLC
Skills
Problem ResolutionEnglish & SpanishTime ManagementCustomer Service & ClientRemote & Independent WorkRingCentralOraclePeoplesoftCisco SystemsCoupa8x8MicrosoftZendeskCybersourceSalesforce