Samantha Barrios

Samantha Barrios

Procurement Specialist

Cumming, Georgia, United States

#OpenToWork

About

Bilingual professional with 15+ years of experience in customer service, account management, data entry, and administrative operations. Skilled in CRM/ERP systems, order processing, vendor and client communication, and resolving complex issues. Highly organized, detail-oriented, and adaptable in fast-paced environments. AREAS OF EXPERTISE Salesforce Cybersource Zendesk Microsoft 8x8 Coupa Cisco Systems Peoplesoft Oracle RingCentral

What I'm looking for

I am seeking a remote position where I can contribute my 15+ years of experience in customer service, account management, data entry, and administrative operations. I bring strong communication, organization, problem-solving, and technology skills, along with experience working independently in fast-paced environments. I am eager to join a company where I can apply my skills, support team goals, and continue growing professionally.

Experience

Hanger Inc

Procurement Specialist

Feb 2024 – Present

• Processed and managed purchase orders and purchasing requests. • Communicated with vendors regarding pricing, availability, and delivery. • Tracked orders and ensured timely delivery. • Reviewed invoices and resolved purchasing discrepancies. • Maintained accurate procurement and vendor records. • Monitored inventory and reordered supplies as needed. • Collaborated with internal departments and suppliers. • Ensured purchases followed company policies and procedures.

ProcurementVendor CommunicationInventory Management

Hanger Inc

ADT

Bilingual Customer Support Specialist

Sep 2021 – May 2024

• Provided exceptional customer service by resolving client issues and concerns, ensuring satisfaction and retention through compassionate communication. • Maintained strong relationships with clients, utilizing empathy to foster trust and loyalty in a healthcare-adjacent environment. • Documented and prepared regular reports on client feedback and service activities, leveraging Microsoft Office to enhance communication with management. • Supported clients with technical issues, including troubleshooting EMR/EHR systems while adhering to HIPAA regulations for confidential information handling.

Customer ServiceMicrosoft OfficeEMR/EHR

ADT

Axiom Staffing Group

Recruiter/Onsite Coordinator

Feb 2016 – Sep 2021

• Coordinated day-to-day operations of a recruitment program, managing scheduling, payroll, and employee relations to ensure efficient workflow. • Onboardedd new hires, facilitating a smooth transition into the company while maintaining professionalism and effective communication. • Screened and verified candidate qualifications, conducting thorough background checks to ensure compliance with hiring standards. • Developed relationships with hiring managers to accurately assess and respond to their staffing needs, enhancing teamwork and problem-solving capabilities.

RecruitmentPayrollEmployee Relations

Axiom Staffing Group

Strike Drywall and Acoustical LLC

Project Manager

May 2011 – Jan 2016

• Managed the execution of construction projects, ensuring adherence to budgets and timelines from conceptualization to completion. • Coordinated documentation processes, including contracts, change orders, and invoices, to maintain accurate project records. • Provided project updates and progress reports to stakeholders, fostering transparency and professionalism in client interactions.

Project ManagementConstructionDocumentation

Strike Drywall and Acoustical LLC

Education

Roosevelt High

Roosevelt High

Skills

Problem ResolutionEnglish & SpanishTime ManagementCustomer Service & ClientRemote & Independent WorkRingCentralOraclePeoplesoftCisco SystemsCoupa8x8MicrosoftZendeskCybersourceSalesforce

Languages

EnglishSpanish