SAMUEL CERNA

Deliver high-quality BLS and ALS-level patient care in collaboration with paramedics and nursing staff across IFT, CCT, and 911 backup operations for LA and OC counties. Support advanced clinical procedures including EKG acquisition, IV preparation, and patient monitoring, enhancing scope of practice beyond standard BLS. Respond to emergency 911 calls in coordination with LA and OC Fire departments, demonstrating composure and sound clinical judgment in high-acuity environments.

Ensure a smooth and seamless functioning of front and back-end operations in collaboration with other leads, management and inventory associates. Execute/assist in daily inventory operations by ensuring accurate product counts, proper labeling, and organization of product in front and back stock. Lead and mentor team members by providing guidance on product knowledge, customer focus, and personalized service.

Provides hand-crafted beverages, whole bean, and food products consistently by adhering to recipe/presentation standards and by following health, safety and sanitation guidelines. Works to provide a third place environment for all customers by delivering exceptional customer service and responding to customer needs. Assists with new partner training by positively reinforcing successful performance, as well as engaging in respectful, encouraging coaching moments when necessary.

Greeted customers in person and over the phone, taking accurate food and beverage orders. Operated POS system to process cash, credit, and online transactions. Assisted with food preparation, including pizza assembly, portioning ingredients, and packaging orders. Ensured order accuracy and timely delivery for carryout and delivery customers. Maintained a clean, safe, and organized work environment in compliance with health and sanitation standards.

Emergency Medical Technician

State/NREMT

CPR/BLS certified

American Heart Association

Food Handler’s Card

San Bernardino County