SAMUEL AMADI JR

• Supported customers across transportation, retail and service businesses, handling around 30 - 40 enquiries a day by phone and email and providing clear information on bookings, services and account queries. • Managed customer requests from first contact through resolution, resolving around 80% of routine enquiries without escalation and helping reduce repeat contacts. • Coordinated approximately 15-20 customer bookings and service requests each week, confirming details, providing updates and following up with internal teams to keep requests on track. • Handled complaints, payment and service issues calmly, recorded each interaction in the CRM and followed up open cases, helping maintain accurate records and consistent customer communication.

• Led commercial growth across a multi-region portfolio, supporting organisations operating in complex regulatory and risk environments. • Built trusted relationships with senior stakeholders, aligning security services with customer needs and helping improve client satisfaction and account stability. • Managed key accounts across Kent, Hertfordshire and Essex, maintaining regular contact and resolving service concerns to support long-term customer relationships. • Identified customer needs through regular engagement, contributing to over 10% of the annual new business target. • Supported contract negotiations and renewals by addressing customer requirements and service concerns, helping retain key accounts and strengthen long-term partnerships.

• Oversaw daily rental and administrative operations, coordinating bookings, customer enquiries, vehicle schedules and office tasks to keep day-to-day services running smoothly. • Coordinated an average of 5-10 weekly bookings, schedule changes and customer requests, helping reduce delays and ensuring customers received timely updates. • Maintained customer, rental and operational records in the CRM and internal systems, checking documentation and follow-up actions to support accurate and organised administration. • Handled phone and email enquiries, prepared routine reports and worked with internal teams to complete operational tasks on time, supporting rentals.

• Supported start-ups, SMB, corporate, enterprise and public-sector customers with Microsoft Azure service adoption, licensing and usage across the UK and European markets. • Responded to customer questions, explained cloud services in clear language and worked with technical teams to help resolve service and adoption issues. • Managed ongoing customer relationships across a $1.4m portfolio, maintaining regular contact and helping customers get greater value from their Microsoft cloud services. • Worked with Microsoft regional teams and software partners across more than 10 European markets to coordinate customer support, technical guidance and follow-up.