About
With over 15 years of extensive experience in Messaging and Collaboration technologies, I currently work as a Solution Architect at Tata Consultancy Services. My career spans from 2008 to the present, focusing on Exchange Server, Microsoft 365, and Azure AD/Entra ID environments.
My work involves managing Exchange Server environments including DAG and hybrid setups, planning migrations from On-Premises to Exchange Online, and deploying Microsoft Intune device management solutions. I use tools such as PowerShell scripting, Microsoft Intune Autopilot, and System Center Configuration Manager to deliver technical support and design robust IT solutions for clients across the UK and US.
Experience
Solution Architect
Tata Consultancy Services
Aug 2014 – Present
Support & Manage Exchange SE, 2016 & 2019 DAG & hybrid (M365) environment.
Plan & migrate from On-Premises to Exchange Online.
Lead and assist overall Exchange on-prem and office365 migration related issues.
Installing Exchange Cumulative Updates.
Manage monthly Exchange server reboot after Windows Patch weekend.
Plan decommissioning legacy On-Premises infrastructure.
Microsoft Intune device management (MDM /MEM).
Deploy Windows 11 Using Intune Autopilot.
Provide technical support to M365 services including Exchange online, Teams, One drive etc.
Providing training and technical assistance to team members.
Documenting HLD, LLD, Modifying SOP & updating Run book Project – Plan & Deploy Exchange 2019 with exchange 2016 coexistence environment Project – Design & Deploy Microsoft Exchange online hybrid solution with Exchange EDGE servers
Exchange ServersMicrosoft IntuneMicrosoft 365
Customer support Engineer
CompuCom – CSI Systems India Pvt. Ltd.
Jan 2013 – Aug 2014
Support & Manage Exchange 2010-2013 DAG environment.
Manage Exchange 2007 Cluster Continuous Replication environment.
Supporting escalated messaging issues for Cisco IronPort, Symantec, etc.
Mailbox Movement within the same organization & Onboarding-Off boarding.
Validating health of Exchange Servers, Queues on Hub servers.
Manage Hybrid Exchange environment.
Handle alerts generated by Exchange monitoring system (SCOM)
Installing Exchange Cumulative Updates.
Manage monthly Exchange server reboot after Windows Patch weekend.
Raise & Implement RFC, Attend CAB meeting to discuss Documenting Technical Process & Standard Operating Procedures.
Exchange ServersSCOMCisco IronPort
Customer support Engineer
Magnanimous System Pvt. Ltd. Mumbai
Jun 2012 – Jan 2013
Perform on Active Directory related tasks.
Handling the queries of users and replying them by E-Mails.
Communicating with the vendor Microsoft on different technical issues.
Handling escalations.
Supporting Lync & Exchange 2003 and Exchange 2007 issues.
Communicating with vendors, Microsoft Technical Account Managers.
Providing iOS & Blackberry mobile device support for exchange.
Raise CR & RFI with Microsoft.
Active DirectoryExchange ServersMobile Device Support
Server Engineer
Impact InfoTech (Wipro Partner) – onsite MSD Merk
Jul 2009 – Mar 2012
Managing Exchange 2007 SP3 Cluster Continuous Replication environment.
Responsibilities include resolving issues escalated by Server Engineer.
Creating & scheduling backup jobs from Symantec Backup Exec 2010 R2.
Analyze performance of the systems and ensure the performance objective and availability of the services.
Proactively perform health check of servers to ensure high availability.
Raise & implement Change Request as per the customers’ requirement.
Managing Server hardware, troubleshooting servers and storage hardware issues in datacenters.
Coordinating with other vendors to ensure smooth functionality of business.
Symantec Endpoint Protection Manager 11.0 (AV) management.
Sharing incident reports, checklist & MIS reports to all stake holders.
Deploying Windows patches & Software distribution through System Center Configuration Manager 2007
Symantec Backup ExecExchange Servers
System & Network admin
Solution computers, Mumbai
Oct 2008 – Jul 2009
Responsibilities include deployment and management of Microsoft Windows Server 2003 Based IT Infrastructure.
Creation/Deletion of Ids, creation & applying policies in domain.
Troubleshooting of server’s hardware issues and coordinating with respective vendors.
Monitoring & resolving alerts generated by MOM Server 2005.
Creation\Deletion of E-mail IDs & taking backups.
Exchange Server 2007 SP2 Single Copy Cluster management.
Creating & scheduling backup jobs from HP Data Protector.
Restoration of data as required.
Resolving network problems such as LAN, VPN & Network printer.
Giving next level support for Desktop Engineers.
Server monitoring and Reporting.
Taking ghost image of critical servers every month.
Supporting issues related Mails (Lotus Notes), and Outlook, Applications (SAP, Novell client, MS Office, AT & T Global network Client, Antivirus etc.)
Exchange ServersHP Data ProtectorMOM Server
Education
Welingkar Institute of Management Development & Research, Mumbai
Post graduation diploma in management · E-Business
2016
S.H. Kelkar College of Science, Devgad
Computer Engineering
2008
Certifications
AWS Certified Solutions Architect - Associate
Amazon
2022 – No expiry
Microsoft Certified Productivity Solutions Expert (MCSE)
Microsoft
2017 – No expiry
Microsoft Certified Solutions Associate (MCSA)
Microsoft
2017 – No expiry
ITIL® Foundation V3 Certificate
AXELOS
2015 – No expiry
Microsoft Certified Professional (MCP)
Microsoft
2015 – No expiry
Skills
Active DirectoryProject ManagementMS Exchange MigrationsSecurity and ComplianceChat GPTCopilotMicrosoft IntuneMicrosoft Entra IDPowerShell ScriptingExchange ServersMicrosoft 365
Languages
EnglishHindiMarathi