Sandra Waithera Kanagi

Provide custodial supervision, mentorship, and rehabilitation support to juvenile offenders aged 15–21 within a structured correctional environment. • Serve as Gender Officer, leading gender mainstreaming initiatives and SGBV prevention efforts within the institution. • Conduct sensitization sessions for staff and youth on gender equality, SGBV, conflict resolution, and human rights. • Support vulnerable youth, including survivors of abuse, through referral pathways and survivor-centered approaches. • Prepare institutional reports, training materials, and documentation aligned with government and human rights standards. • Manage sensitive legal, personal, and case-related records with strict confidentiality. • Coordinate schedules, internal communication, and program activities involving staff, partners, and external stakeholders. • Apply paramilitary discipline and ethical standards in daily operations while maintaining a rehabilitative, child-sensitive approach.

Supported operations for multiple U.S.-based companies through remote customer engagement and administrative support. • Managed 80–120+ daily client interactions via calls and digital platforms with professionalism and cultural sensitivity. • Maintained accurate CRM records for over 1,000 customer profiles. • Adhered strictly to U.S. data privacy, confidentiality, and compliance standards. • Consistently met performance, quality assurance, and client satisfaction targets. • Demonstrated reliability, communication excellence, and attention to detail in a fast-paced remote environment.

Participated in the Kenya Demographic and Health Survey (KDHS 2022) with a specific focus on maternal health indicators. • Conducted field-based data collection through structured interviews and questionnaires in line with national and international research standards. • Collected data on maternal health, reproductive health, access to healthcare services, and related socio-demographic factors. • Ensured informed consent, ethical research conduct, and confidentiality of respondents at all times. • Accurately recorded, verified, and submitted survey data for analysis, contributing to evidence-based national health planning. • Worked collaboratively with supervisors and field teams to meet strict data quality and reporting requirements. • Demonstrated cultural sensitivity and professionalism while engaging diverse communities.

Gender & Community Advocacy Training

Harbour Heritage University

Paramilitary Training Certificate

Kenya Prison Service