Santakamol Joomcom

• Manage event and pop-up projects for international brands in Southeast Asia, from the first idea to the final event, including pop-up design, theme creation, and on-site operations. • Coordinate import/export , warehouse, and inventory management to ensure products are ready for sale. • Build B2B partnerships with a major lifestyle distributor in Thailand, successfully distributing products to 15 top branches. • Manage artists and influencers to join grand opening events and promote the brand. • Control project budgets , request quotations, and manage the on-site setup (build) and breakdown (strike). • Work closely with partners in China and local teams to make sure the brand looks great and meets the goals.

• Partnered directly with event promoters, organizers, and local venues to execute complex technical setups, ensuring smooth communication and flawless technical alignment prior to event launch. • Acted as Project Manager for Cashless and Ticketing systems for small to middle-scale events (2,000-5,000 people per day) and venues, streamlining on-site financial operations and improving the festival-goer experience. • Managed end-to-end operations, including backend setup, on-site installation, troubleshooting, and training staff for event owners. • Worked with luxury hotels and famous restaurants to plan events (like New Year parties) and create promotion campaigns to boost sales. • Provided data-driven insights to optimize revenue, track ROI, and streamline post-event financial reconciliation. • Partnered with the marketing team to plan annual sales campaigns and launch new promotions.

• Resolved customer inquiries and product issues; coordinated with logistics to close complaints quickly. • Maintained CRM records and tracked cases to improve response consistency and visibility. • Documented recurring issues and recommended process improvements to reduce repeat incidents.

• Led cross-functional engineering teams to translate abstract client requirements into detailed technical drawings and precise production schedules. • Proactively managed project risks, scope, and resources , demonstrating strong organizational skills in managing complex technical projects with strict budget constraints. • Delivered technical presentations and coordinated seamlessly with international clients in English , bridging the gap between technical teams and commercial stakeholders. • Work closely with the design team to review technical drawings and make prototypes for clients. • Research and test new materials to reduce production costs while keeping the same high quality and efficiency. • Control on-site Quality Control (QC) to make sure everything meets the standards before launching mass production. • Plan project schedules and resources to finish on time and save costs.

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