santosh choudhary

Configured and optimized Microsoft Defender XDR, Defender for Endpoint, and Defender for Office 365 to enhance threat detection and reduce false positives. Administered JAMF Pro to manage and secure macOS, iOS, and iPadOS devices. Hands-on experience with SaaS platforms, including administration. Hands-on experience with SCCM/MECM, Windows OS patching (Windows 10/11, Windows Server) WSUS integration and troubleshooting SCCM logs analysis (WUAHandler) Resolve issues related to WSUS and ADRs Support audit, security, and vulnerability management teams Troubleshoot SCCM client issues (agent health, policy failures) PowerShell for patching automation and reporting Designed and administered Microsoft Intune (MDM/MAM) for endpoint security, compliance, and policy enforcement across multi-platform environments. Deployed security baselines, compliance policies, and configuration profiles; integrated Intune with Defender for Endpoint and resolved deployment issues. Acted as L3 escalation point, handling incident response, RCA, remediation, and stakeholder communication within SLA. Administered AWS services (EC2, S3, IAM, VPC, RDS) including S3 policies, versioning, lifecycle, and Glacier. Implemented AWS security (WAF, Shield, GuardDuty) and secure networking (VPC Peering, Transit Gateway); automated using Terraform, AWS CLI, and Jenkins (CI/CD). Monitored systems using CloudWatch, Grafana, Zabbix; managed DMS, DataSync, backups, and replication; handled ServiceNow incidents, problem management, and asset lifecycle.

Administered JAMF Pro to manage and secure macOS, iOS, and iPadOS devices. Configured and optimized Microsoft Defender XDR, Defender for Endpoint, and Defender for Office 365 and endpoints to enhance threat detection and reduce false positives. Managed device enrollment (Prestage & User-Initiated) with Apple Business Manager (ABM) integration. Deployed configuration profiles, JAMF policies, software updates, and application distribution. Maintained device inventory, smart/static groups, and ensured compliance. Executed software updates, application deployment, and app distribution via JAMF. Performed remote management (wipe, lock, re-enrollment) and provided macOS troubleshooting support. Identity & Access Management (IAM – Okta): Managed Okta IAM for user provisioning, access control, SSO, and MFA. Configured RBAC (roles & groups) and integrated Okta with enterprise apps and Azure AD/LDAP. Troubleshot authentication issues and access-related incidents.

Administered JAMF Pro for macOS/iOS device management, including enrollment, policies, and configuration profiles. Managed Apple Business Manager, device inventory, app deployment, and compliance reporting; performed remote management and troubleshooting. Configured and optimized Microsoft Defender for Endpoint, and Defender for Office 365 and to enhance threat detection and reduce false positives. Administered AWS services (EC2, S3, IAM, VPC, RDS) with S3 lifecycle, versioning, and Glacier storage. Implemented AWS security (WAF) and secure networking (VPC Peering, Transit Gateway) automated using Terraform, AWS CLI.

Administered JAMF Pro and Apple Business Manager for macOS/iOS device management, enrollment, policies, and remote support. Managed AWS infrastructure (EC2, S3, IAM, VPC, RDS) and implemented security using WAF, Shield, Guard Duty with Terraform & CI/CD (Jenkins). Configured and optimized Microsoft, Defender for Endpoint, and Defender for Office 365 and to enhance threat detection and reduce false positives. Monitored systems (CloudWatch, Grafana, Zabbix) and handled data management and ServiceNow ITSM operations.

Resolved hardware and software issues, OS installations, and Outlook/email configurations across Windows, Windows Server, macOS, and Linux environments, ensuring minimal downtime. Configured and optimized Microsoft Defender for Endpoint, and Defender for Office 365 to enhance threat detection. Managed incident tickets and service requests using ITSM tools, ensuring prompt resolution within SLA. Performed IT asset management, including asset tracking, inventory updates, and lifecycle management. Provided end-user support and system troubleshooting across Windows, Windows Server, macOS, and Linux, improving performance and user satisfaction.

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft

Diploma in Hardware & Networking (JCHNE + Cloud)

Jetking

AWS Certified Solutions Architect – (SAA-C03)

AWS

JAMF 100 Certification

JAMF