About
Senior IT Delivery & Project Manager with overall 20+ years of experience including 5 years as Project Manager.
Worked 14 years at Infosys Technologies leading offshore delivery for Fortune 500 clients — Google, Walmart, Verizon, and Kroger.
Proven track record managing cross-functional teams of 20+ engineers across 24×7 production support, cloud migrations (Azure), microservices modernization, and enterprise application delivery.
Deep domain exposure across retail, telecom, fintech, and BFSI.
Recognized for driving SLA adherence, stakeholder alignment, and incident reduction at scale.
What I'm looking for
I am open to IT Project Manager, Delivery Manager, or Program Manager opportunities across India and globally, including Europe and the Middle East. With 20+ years of experience delivering complex, large-scale programs for Fortune 500 clients, I am looking for a role where I can contribute from day one — leading cross-functional teams, managing end-to-end delivery, and driving measurable outcomes for clients and stakeholders.
Experience
Project Manager — Offshore Delivery Lead
Infosys Technologies Limited
Feb 2012 – Mar 2026
Led end-to-end offshore delivery for Fortune 500 clients including Google, Walmart, Verizon, and Kroger; managed teams of up to 20 engineers across 24×7 support and project delivery engagements.
Owned sprint planning, execution, stakeholder reporting, risk mitigation, and escalation management across Agile and hybrid delivery models.
Maintained SLA compliance and KPI adherence for Google Cloud's 24×7 support operation covering Free, Standard, Enhanced, and Premium incident tiers — with financial penalties for SLA breaches.
Reduced incident backlog and improved resolution throughput for Kroger's UKG Dimensions workforce management platform by streamlining L2 support processes across a team of 10.
Served as offshore delivery lead for Verizon's post-acquisition iView service assurance modernization — coordinating BAU changes alongside a parallel greenfield microservices build.
Mentored and onboarded team members, conducted performance reviews, managed capacity planning and shift scheduling without KPI impact.
AgileMicrosoft AzureSLA & KPI GovernanceC++Java
Team Lead
Polaris Software Lab Ltd
Jun 2006 – Jan 2012
Led development and maintenance of Intellect Custody — a domestic custody and clearing/settlement system for ICICI Bank, with integrations to stock exchanges and depositories.
Developed and maintained OASYS Trade Capture — a global derivatives middle/back-office system for Citibank Sydney covering trade capture, payments, and financial reporting under ISDA agreements.
Managed end-to-end delivery of enhancements from requirements through testing and production deployment; handled client queries and escalations independently.
Trade CaptureFinancial ReportingClient Escalations
Senior Software Engineer
HCL Technologies
Nov 2004 – Jun 2006
Maintained and resolved critical defects in OMnet — the core subsystem of an electronic stock exchange trading platform used by SGX (Singapore) and HKX (Hong Kong) for OMX, Sweden.
Defect ResolutionElectronic TradingOMnet
Associate Engineer
Intergraph Consulting Pvt. Ltd
Sep 2003 – Nov 2004
Designed, coded, and tested a phased 64-bit port of AVS/Express — a large-scale data visualisation application — for Kubota Graphics Technologies, Japan, preserving backward compatibility.
64-bit PortingData VisualisationAVS/Express
Education
Nizam College, Osmania University
BSc · MPC
1998
Certifications
AWS Certified AI Practitioner
AWS
IBM AI Developer Professional Certificate
Coursera / IBM
Skills
WaterfallSAFeScrumAgileOpenVMSLinuxInformixSybaseOracle 10gPerlPythonPro*CC++CGoogle Cloud PlatformMicrosoft AzureServiceNowMS ExcelConfluenceJira
Languages
English (Full professional proficiency)Hindi (Native or bilingual proficiency)Telugu (Native or bilingual proficiency)
