Sapnaa Vijayakumar

Sapnaa Vijayakumar

Digital Business Analyst

Ipoh , Malaysia

#OpenToWork

About

As organisations continue their shift toward AI driven digitalisation, I've become increasingly aware of the importance in bridging the gap between advancing technology and human behaviour to create an ecosystem which optimises both end of the spectrum. Deeply driven by a passion to understand human behaviour and machine intelligence, I pursued my studies in both Psychology and Information Systems, which allows me to approach challenges from a socio-technological perspective. I aspire to support organisations in unlocking new possibilities, inspire smarter decisions, and achieve greater impact for the betterment of the organisation and the people within it.

What I'm looking for

IT Business Analyst, Digital Transformation Analyst, Junior Technology Consultant, IT Governance, Risk & Compliance Analyst, Digital Health Analyst, Junior Enterprise Architect

Experience

Empact Pte Ltd

Impact and Strategy Consultant (Internship)

Empact Pte Ltd

Nov 2024 – Feb 2025

• Data analytics using advanced excel skills which were shared with client on the success rate of their respite care project. • Performed detail research on "Giving Circle", a philanthropic effort for the client NVPC Singapore using logic model to identify 2 areas of improvement . • Evaluated AI upskilling training vs adoption gaps for clients and recommended strategic solutions to expedite AI adoption. • Created a User Interface Mock-Up website for the Impact and Strategy team to showcase services and facilitate client bookings, and designed 4 business cards for distribution at future events

Data analyticsUser InterfaceAI adoption
Startmate - Fellowship

Resident Startup Fellow

Startmate - Fellowship

Jun 2024 – Jul 2024

• Co-Founded "Cliq. Me", an innovative application designed to help university students in Australia find friends based on shared interest and activities • Pitched vision and value proposition to prospective investors, making it to the final 6 companies among 40 teams in the Founders Challenge! • Devised an intrinsic business and growth framework, incorporating detailed 3 financial projections and 4 strategic go-to-market plans through in-depth analytical research, to attract potential investors and stakeholders

Application designFinancial projectionsStrategic planning

Lead Consultant

UOM Grand Challenge, Youth Projects

Jun 2024 – Jul 2024

• Led a team of students in a comprehensive feasibility study for Youth Project, a social enterprise, exploring potential entry into the test and tag sector in order to tackle the businesses current challenge of youth unemployment • Presented a strategic growth plan to increase business growth by 30% by implementing international growth strategies, resulting in the adoption of recommended strategies in clients' future plans and fulfilling customer requirements • Established 2 effective communication channels between stakeholders, mentors, and the team to ensure regular meetings, prevent miscommunication, and keep clients updated throughout the project • Utilised agile methodologies and tools such as Trello and Slack for project management, ensuring efficient workflow and timely delivery of project milestones

Agile methodologiesTrelloSlack

Student Consultant

Melbourne Employability Accelerator, NextGen CPD

Mar 2024 – Apr 2024

• Conducted comprehensive reviews of clients' businesses to assess the effectiveness of NextGen CPD's digital marketing, identifying five strengths and weaknesses, and evaluated the downstream distribution of products to clients • Delivered three actionable recommendations to optimise the digital marketing and IT strategies: redesign UI/UX approaches , form strategic partnerships with the tourism sector, and enhance SEO practices for better online visibility

Digital marketingUI/UXSEO
Starbucks Australia

Senior Barista

Starbucks Australia

Feb 2022 – Dec 2023

• Provided leadership and guidance to 10 junior baristas, facilitating training sessions and skill development to maintain excellence in coffee preparation, running the store and customer service • Collaborated with store management to create strategies through data analysis, improving customer service standards, increased survey submissions by 50%, and addressed feedback pain points, leading to enhanced sales KPIs

LeadershipData analysisCustomer service

Education

The University of Melbourne

The University of Melbourne

Masters of Information Systems, Innovation and Strategy

2024 – 2026
The University of Melbourne

The University of Melbourne

Bachelor of Science · Psychology

2021 – 2023

Certifications

Introduction to Corporate Finance

Wharton Online (Coursera)

Feb 2026 – No expiry

Skills

Change ManagementRisk AnalysisPrompt EngineeringData VisualisationUser Story MappingMicrosoft SuiteTeamworkIT GovernanceTOGAFEmotional IntelligenceExecutive PresentationBPMNLeadershipDigital Business AnalysisStakeholder ManagementTableauPower BISQLR LanguagePython

Languages

English (Full professional proficiency)Malay (Professional working proficiency)Tamil (Native or bilingual proficiency)Mandarin (Limited working proficiency)