Sarah Velazquez

Created and implemented comprehensive training materials, operations manuals, and practice policies to standardize procedures and improve onboarding efficiency Maintained organized systems for documentation, reporting, and follow-up across two locations Coordinated schedules, staffing, and daily operations to keep business running efficiently Handled detailed administrative processes requiring accuracy, compliance, and follow-through Managed accounts receivable, insurance billing, coding, and collections to ensure financial health and compliance with payer policies Led hiring, onboarding, and performance reviews; resolved HR issues and coordinated staff development initiatives for a team of 20 employees Coordinated vendor relationships and oversaw inventory management for optical products, contact lenses, and medical supplies

Generated reports, typed letters, and prepared presentations for maximum impact and results Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time Developed marketing content such as blogs, promotional materials, and advertisements for social media Improved page content, keyword relevancy, and branding to achieve search engine optimization goals Analyzed and reported social media and online marketing campaign results

Expertly managed all surgery services, including planning, scheduling and coordination of all pre-ops, post-ops, and procedures Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery Educated patients about surgeries and provided treatment plan documentation Expertly addressed concerns and questions about upcoming procedures via email or phone Created instructional and educational documentation for patients prior to procedures

Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing Adeptly managed multi-line phone system and pleasantly greeted all patients Responded to correspondence from insurance companies to verify patient's coverage Always adhered to strict HIPAA guidelines to protect patient privacy Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers