Sayan Saha

Kolkata, India

#OpenToWork

About

Results-driven Customer Success and Sales professional with 5+ years in B2B SaaS, managing 80+ enterprise accounts across US and Indian markets. Achieved a 95% renewal rate and 2.5% bi-annual churn rate while consistently driving upsell and expansion revenue. Closes ~20 enterprise deals per year and builds long-term partnerships that drive retention and growth. Progressed from Product Specialist to Associate Manager at Trycon Technologies, leading a team of 4.

Experience

Associate Manager, Customer Relations

Apr 2022 – Present

• Own the full enterprise sales lifecycle: prospecting, demos, negotiation, and closure — closing ~20 deals per year across a range of deal sizes. • Supervise a team of 4 CRMs, setting KPIs, coaching performance, and aligning team output with revenue and retention targets. • Develop scalable processes for customer success and sales workflows; collaborate with Product, Design, Marketing, and Engineering on growth strategies.

Enterprise Account MgmtSalesforceCustomer SuccessChurn ReductionUpsell

Trycon Technologies

Customer Support Executive

Jan 2021 – Jan 2022

• Managed complex escalations with high resolution rates; maintained top-quartile CSAT scores consistently. • Reduced churn among at-risk accounts through proactive, solution-focused outreach.

Customer SupportChurn ReductionEscalation Management

TECH MAHINDRA

SDS Associate

Jan 2020 – Jan 2021

• Investigated and resolved payment disputes for Amazon Flex drivers; maintained accurate records per internal SOPs.

Payment DisputesRecord KeepingCustomer Support

Amazon

Education

Dream Institute of Tech

B.Tech

2017 – 2020

Ellite Institute of Tech

Diploma

2014 – 2017

Skills

Product DemonstrationsTechnical TroubleshootingTeam LeadershipOnboardingExpansion RevenueUpsellRetentionChurn ReductionCustomer SuccessB2B SalesEnterprise Account Mgmt

Languages

English (Professional working proficiency)Hindi (Full professional proficiency)Bengali (Native or bilingual proficiency)