Shailaja Jadara

Overcame siloed operations by implementing daily stand-ups and knowledge repositories, achieving 40% sprint completion improvement and 25% dependency reduction. Addressed critical dashboard failure within 48 hours, preventing 15% revenue loss and achieving 100% client retention; subsequent training boosted compliance by 30%. Accelerated client feedback cycles by 90% by implementing Agile Sprint Reviews and mandating weekly demos, overcoming 2-week iteration lags, and enhancing stakeholder management. Revitalized Agile Methodology process for a stalled 2-year IT project by conducting stakeholder analysis and implementing Process Redesign, resulting in 50% faster completion and client retention.

Supported end-to-end project management for securities process enhancements, coordinating requirements, sprint tracking, stakeholder alignment, and quality assurance, improving delivery timelines by 15-20%. Conducted operational risk assessments and root-cause analysis across securities transaction workflows, supporting control improvements that reduced high-priority risk incidents by 20%. Executed QA validation and process standardisation for securities reporting and documentation, reducing rework and client escalations while improving data accuracy and compliance readiness by 25%. Assisted Business Development and Client Engagement efforts by analysing securities process gaps, preparing client presentations, and supporting proposal inputs for follow-on consulting opportunities.

Resolved 100% of priority tickets within 24 hours for a Fortune 500 client, enhancing satisfaction and scaling processes globally for 100 Incident Managers. Resolved scope and stakeholder issues on a $300K project by implementing Agile Scrum, cutting delays by 45% and improving customer sentiment to 8.5/10. Automated 65% of recurring product inquiries via a self-service dashboard, reducing PM time by 40+ hours/week and boosting CSAT by 30%, saving $30k annually. Facilitated Process Redesign initiative, centralizing onboarding across 3 teams to fix configuration errors and delays; reduced onboarding time by 55% (4 weeks to 7 days), cut errors by 60%, and increased new client retention by 15%. Resolved declining client satisfaction by 30% through a new Customer Success Model, achieving 100% renewal retention and 15% additional business. Overhauled 10 email templates to boost clarity and compliance, achieving a 15% increase in positive customer feedback on communication tone and professionalism. Analyzed and co-ordinated 15 weekly UK delivery/customs escalations to identify communication gaps, developing a knowledge base and training that reduced escalations by 45% and improved CSAT by 12 points within 3 months.

Streamlined email complaint handling by prioritising issues, reducing average handling time by 25%, and improving first-contact resolution by 10%, fostering a customer-focused quality culture. Managed Nodal/Appellate Desk escalations, ensuring 100% resolution, engaged regulatory TAT by establishing cross-functional protocols; maintained zero non-compliance penalties for 3 consecutive years through operational excellence.

PMP

IMC

Six Sigma Black Belt

IMC

Lean Practitioner

IMC