SHANNON ROBISON

Supported the CEO of a nonprofit charitable medication distributor serving uninsured patients through a national network of charitable hospitals, clinics, and pharmacies. Served as the primary point of contact for staff, board members, and external partners. • Managed all communications, agendas, board packets, and meeting logistics for a Board of Directors and National Advisory Council of 30+ members; planned in-person and virtual retreats. • Managed the CEO's calendar, domestic travel, expense reporting, and budget tracking on a daily basis. • Drafted and distributed internal and external communications on behalf of the CEO, maintaining consistent tone across all correspondence. • Planned and executed organizational events and leadership meetings, managing all logistics end-to-end. • Trained all incoming receptionists and executive assistants; developed onboarding materials and guided new staff through systems and expectations.

Managed day-to-day operations for a specialty retail store, overseeing a team of 5–10 staff, a $500,000 inventory, and all aspects of the customer experience. • Grew annual sales to over $1.5 million. • Designed a new staff scheduling process that reduced unnecessary labor costs. • Represented the store as Buyer at market events in Dallas, Atlanta, and Franklin, sourcing new products and vendors.

Trained front-of-house staff at the home location and led two-week onboarding programs for new restaurant openings across multiple states, training up to 90 staff per opening on time and on schedule.

Conducted inspections of restaurants, facilities, wells, and septic systems; managed county compliance programs. Secured state grant funding two years in a row for West Nile Virus testing. Authored an emergency preparedness program through the Illinois Bioterrorism Grant that was later adopted by other county programs and remains in use today.