About
Customer support specialist with 8+ years of experience supporting major U.S. brands including AT&T, DIRECTV and HUMANA plus financial services and sales. Proven ability to resolve customer issues, drive sales through consultative upselling, and maintain compliance and quality standards in fast-paced, remote-capable environments. Known for clear communication, adaptability, and strong independent work habits.
What I'm looking for
I'm looking for a full-time remote customer support role where i can use my 8+ years of experience supporting customers by phone, email and live chat. I'm particularly interested in roles with US-based companies where i can handle customer inquires, account and billing issues, technical troubleshooting, and provide reliable day-to-day support. I'm looking for a long term opportunity with a company where i can contribute, learn the systems quickly and grow within the role.
Experience
Healthcare Brand Advocate / Subject Matter Expert
Jan 2023 – Feb 2026
● Supported patients and members with healthcare-related account inquiries, resolving issues on first contact while meeting HIPAA and quality-compliance standards.
● Delivered empathetic, solutions-focused service that maintained high customer satisfaction across a high-volume inbound queue.
● Documented case details accurately in CRM systems to ensure continuity of care and audit-ready records.
● Supported Assigned team members, Maintained Quality standards and Helped meet kpi targets
CRM SystemsHIPAA ComplianceCustomer Service
Sagility
Customer Service & Sales Representative — AT&T Account
Jan 2023 – Aug 2023
● Supported customers on mobile, wireless, and internet service inquiries, troubleshooting technical issues and account concerns.
● Recommended tailored plans and add-ons based on customer needs, contributing to team upsell performance goals.
● Maintained accurate customer account records and consistently met call-handling and quality metrics.
Technical TroubleshootingSalesCustomer Service
Teleperformance
Lifeguard
Jan 2021 – Jan 2022
● Monitored guest safety and responded quickly to emergencies, maintaining a zero-incident safety record.
● Delivered attentive customer service while enforcing facility safety standards and protocols.
Safety MonitoringEmergency ResponseCustomer Service
Cristal's Pool & Spa
Customer Service & Sales Agent — DIRECTV Account
Jan 2019 – Jun 2019
● Assisted customers with DIRECTV packages, equipment setup, and account management inquiries.
● Educated customers on current promotions and service options, supporting retention and upsell targets.
● Processed sales transactions accurately and resolved customer concerns to close calls efficiently.
SalesCustomer ServiceAccount Management
VXI Jamaica
Cashier & MoneyGram Operator
Jan 2017 – Jan 2019
● Processed high-volume cash and card transactions with accuracy in a fast-paced retail environment.
● Handled MoneyGram money-transfer services, ensuring compliance with transaction protocols.
● Maintained
accurate daily records and delivered consistent, friendly customer service.
Cash HandlingMoneyGramRecords Management
Texaco Gas Station
Loan Officer
Jan 2016 – Jan 2016
● Guided clients through loan applications and financial inquiries, explaining terms clearly to support informed decisions.
● Maintained organized, accurate client documentation in line with company records standards.
Loan ProcessingClient DocumentationFinancial Services
LS Loans Financial Limited
Education
Dinthill Technical High School
2011 – 2016
Bread of Life Christian Academy
2002 – 2011
Skills
Remote CollaborationTime ManagementGoogle WorkspaceMicrosoft OfficeConflict ResolutionRecords ManagementData EntryTechnical TroubleshootingCRM SystemsChat SupportEmail SupportSalesCustomer Service
Languages
English (Full professional proficiency)
