Sheena Joyce Uy

Monitoring Sales of Each Members Provided administrative and clerical support to daily office operations Maintained accurate ATS records, and workforce reporting data Managed customer records by updating information and documenting interactions in the CRM system. Maintained confidentiality of customer information and company data. Processed orders, refunds, cancellations, and account updates with attention to detail and accuracy. Responded promptly to customer inquiries, resolved complaints, and provided accurate information about products and services.

Supported day-to-day operational activities and customer-facing services Assisted with process monitoring and issue resolution Ensured adherence to operational guidelines and service standards Led and supervised a customer service team handling full-cycle processes Monitored team performance, quality assurance, and KPI achievement Conducted coaching, training, and performance feedback sessions Coordinated with management to improve workflows and customer satisfaction Ensured compliance with company policies and service-level agreements Supported internal coordination to ensure smooth workflow and task completion Ensured compliance with company policies and service-level agreements.