SHELBY AARON

· Oversaw the Intake and Verification of Benefits team, providing daily operational guidance while auditing newly entered and verified EEG orders to ensure high accuracy and consistently meet SLAs · Maintained daily hands-on involvement in Operations by monitoring EEG study progress across Tebra (EMR), Google Suite, and TimeTree to ensure proper workflow · Compiled daily patient scheduling lists and coordinated Texas regional EEG technician assignments to ensure efficient clinical coverage · Reviewed and distributed final EEG reports to provider offices while maintaining the physician allocation list for clinical interpretation · Managed TBI diagnostic reporting by auditing and uploading reports into Kapsa (ERP), followed by coordinating physician assignments for clinical interpretation · Compiled TBI diagnostic Excel reports and distributed weekly to leadership and sales representatives, providing concise visibility into pending, scheduled, and completed patient studies · Partnered with EEG Territory Managers to support account management, resolve incomplete referrals, and manage doctor office relationships—including creating and distributing weekly patient status reports to physician offices · Managed incoming inquiries from provider offices, serving as the dedicated liaison to streamline and resolve patient-specific and general operational questions · Led team member training and created training materials and SOPs to ensure operational consistency across the Intake and Verifications of Benefits department · Monitored billing call log and pending billing escalations to ensure efficient, timely resolution

· Co-managed up to 3 additional territories concurrently, serving as the sole point of contact and manager for the Austin market across staffing transitions to maintain business continuity · Tracked and audited study progress utilizing Brightree (EMR) to ensure proper clinical workflow across territories · Generated and distributed daily EEG order updates to each Territory Manager · Collaborated closely with Territory Managers and provider accounts, interfacing directly with ordering offices to proactively resolve referral issues, secure missing documentation, and ensure top-notch account care · Served as the primary point of contact for physician offices, promptly and efficiently resolving general and patient-specific operational inquiries · Compiled weekly and monthly referral Excel reports to ensure provider offices remained fully updated on patient study statuses · Facilitated provider technical support as needed, leading virtual walkthroughs with neurologists to ensure seamless onboarding and navigation of the updated EEG reading platform · Maintained internal provider paperwork to ensure all clinical documentation remained complete and up-to-date

· Provided specialized consultations for veterinary clients navigating patient adverse reactions or lack of response to immunotherapy treatments. · Assisted veterinary clients with immunotherapy order placements and allergen selection via phone, email, or fax · Processed and distributed patient test results to veterinary clinics utilizing Panther (ERP software) · Trained incoming team members and drafted comprehensive training materials, including standard operating procedures · Created Excel spreadsheet comparison reports for retested patients to determine appropriate treatment modifications · Partnered with development teams to test and troubleshoot new features within the Panther ERP system prior to live deployment