Mohamed Shetewi

Handling the call from the customers that have problems with their bills • Working in Comcast accounts and servicing the US customers and helping them to customize a service that suits their needs • Working in a telecommunication account that develops my sales skills • Working in a Sutherland environment makes my communication skills more advanced and makes me more adaptive and resilient; it also teaches me how to deal with a lot of the managers and understand each and every person. • Also, by working in this field, I learned how to handle the anger from other people.

trying to solve vendors problems as my job was a vendor support that also deals with some customers and riders. • Face technical issues from Vendors and solve it . • trying to satisfy the customer, vendor, and rider to be a good brand ambassador for the company • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions • Assisted in training new hires, sharing industry insights and tips for success in the call center environment

Managed inventory and maintained stock levels. • Ensured accurate recording of incoming and outgoing goods. • Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary. • Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary. • Use FIFO and LIFO method.