About
Dynamic and highly organized administrative professional with over 5 years of high-level executive support experience, most recently serving as Executive Assistant to the Executive Directors / Assistant Superintendents of Elementary and Secondary Education.
Proven track record of managing complex calendars, overseeing budget tracking, coordinating major events, and building seamless relationships with cross-functional stakeholders.
Recognized for a solution-oriented mindset, absolute discretion, and dedication to driving operational efficiency to support organizational goals.
What I'm looking for
I'm currently focused on remote administrative work, particularly Executive Assistant or Virtual Assistant roles. I enjoy the variety these positions offer and take pride in being a reliable, detail-oriented support system for the people I work with.
Experience
Office Professional to Assistant Superintendents / Executive Directors of School Instruction and Leadership
Oct 2024 – Jun 2026
• Executive Partnering: Act as the primary administrative liaison and gatekeeper between the Executive Directors / Assistant Superintendents' office and senior staff, parents, and community administrators.
• Governance & Reporting: Compile, analyze, and prepare highly confidential operational data, financial summaries, and materials for board meetings and major annual district initiatives.
• Logistics & Scheduling: Coordinate executive-level meetings and events; manage complex calendars, prepare briefing materials, proofread correspondence, and record official minutes.
• Fiscal Oversight: Monitor budget activity, process purchase orders and invoices, and coordinate travel arrangements and expense reimbursements ensuring strict alignment with district financial policies.
• Personnel Support: Prepare and submit accurate payroll documentation while leveraging district information systems to maintain operational data integrity.
Budget TrackingPayroll AdministrationCalendar Management
FERGUSON-FLORISSANT SCHOOL DISTRICT
Financial Service Representative
Feb 2023 – Oct 2023
• Portfolio Management: Managed personal installment loans and executed refinancing agreements while ensuring strict adherence to regulatory guidelines and corporate transparency.
• Revenue Optimization: Achieved a 20% increase in loan collections by leveraging structured communication strategies and setting up customized daily payment arrangements.
• Client Advisory: Educated clients on tax products, ancillary insurances, and refund advances to deliver comprehensive financial customer guidance.
Portfolio ManagementLoan CollectionsClient Advisory
WORLD ACCEPTANCE CORP.
Senior Guest Relations Specialist
Apr 2022 – Dec 2022
• Operational Standardization: Collaborated on implementing standard operational procedures and policy guidelines for the institution's alternate corporate facility.
• Resource Optimization: Designed and developed custom inventory tracking systems via Excel, optimizing resource allocation and institutional asset management.
• Guest Engagement: Managed across-the-board correspondence, successfully resolved high-priority inquiries, and processed complex financial transactions accurately.
Operational ProceduresInventory TrackingExcel
INSTITUTE OF CULINARY EDUCATION
Customer Service Representative (Contract)
Nov 2021 – Feb 2022
Customer ServiceContract WorkClient Relations
Aston Carter
Payroll Assistant (Contract)
Jan 2020 – Aug 2021
Payroll AdministrationContract WorkData Entry
1st Choice Home Health Services
Emergency Roadside Receiver
Oct 2018 – Dec 2019
Emergency ResponseCustomer ServiceLogistics
AAA Auto Club Enterprises
Insurance Risk Interviewer
Apr 2017 – Oct 2018
InsuranceRisk AssessmentInterviewing
Quest Diagnostics, ExamOne
Team Leader
Jun 2016 – Mar 2017
• Team Leadership: Directed a 15-member customer service team, orchestrating strategic cross-training, resolving high-tension escalated client calls, and managing payroll corrections/approvals.
• Performance Management: Implemented performance best practices, executed strict quality audits, and provided targeted weekly coaching to optimize service accuracy.
Customer ServicePayroll AdministrationPerformance Management
CONVERGYS (BLUE CROSS BLUE SHIELD OF NC)
Education
Brooklyn College (The City University of New York)
Liberal Arts and General Studies
St. John's University
Business Administration / Management
Skills
Financial TransactionsOperational ProceduresInventory TrackingCustomer ServiceLoan CollectionsPortfolio ManagementPowerPointExcelMS OfficeRecords ManagementDocument ManagementCross-functional LiaisonInvoice ProcessingProcurementPayroll AdministrationBudget TrackingMeeting CoordinationEvent CoordinationTravel ManagementCalendar Management
