Shivani Rangari

Spearheaded supplier onboarding and enablement project for 400 suppliers, ensuring compliance, process efficiency, and successful stakeholder collaboration. Served as the primary point of contact for suppliers and stakeholders, resolving escalations and ensuring service excellence of program management. Designed and implemented SOPs, process frameworks, and training collateral to support digital transformation and standardize operational practices. Leveraged KPI reporting, dashboards, deck and performance analytics to improve visibility, optimize workflows. Conducted training and knowledge transfer sessions for team members on operational workflows, digital transformation, and process guideline, improving process adherence and operational efficiency.

Managed strategic category programs for the Beauty & Personal Care business, aligning stakeholders, priorities, and execution plans to drive growth objectives. Executed project planning for promotions, merchandising initiatives, and business campaigns, ensuring seamless coordination across multiple teams. Collaborated with brands, supply chain, and business teams to execute high-impact campaigns and flagship sales events, including Big Billion Days. Drove operational excellence, decision-making, process optimization, and continuous improvement initiatives through analytics.

Spearheaded service order operations and PAN-India scheduling for deliveries, replacements, and service requests, ensuring timely execution, SLA compliance, and enhanced customer satisfaction. Collaborated with warehouse, logistics, and inventory teams to ensure order readiness, minimize dispatch delays, and maintain efficient supply chain operations. Managed initiatives for operational excellence, process optimization, accuracy, and customer experience improvement.

Managed business credit card operations and customer onboarding processes. Collaborated with cross-functional teams to improve operational efficiency and service delivery. Monitored performance metrics and resolved operational escalations to ensure seamless execution.

Supply chain management design planning with Excel and AI.

UDEMY

CAPSTONE

CAPSIM Management Simulation Inc. USA

Green belt six sigma

KPMG

YUVA AI for All - Advanced AI Certification

Government of India, NASSCOM and Futureskills