About
I am a Customer Service Representative with over 2 years of experience in high-volume BPO customer service and food-order contact center operations. Most recently, I worked at Domino’s and have been active in customer service roles since at least 2018.
My work spans handling inbound and outbound calls, order processing, and upselling campaigns. I use strong verbal and written communication skills to resolve customer issues and improve satisfaction. I have experience with sales closing, objection handling, and product knowledge, and I have provided remote customer service and private instruction, adapting communication to individual needs.
What I'm looking for
I'm looking for remote role as Customer Service Representative .
Experience
Customer Service Representative
Domino’s
Sep 2023 – Mar 2026
Handled high-volume inbound and outbound calls, providing support for orders, inquiries, delivery concerns, refunds, and complaints while ensuring a positive customer experience.
Resolved customer issues through critical thinking and problem- solving, effectively following through on resolutions to enhance satisfaction.
Recommended relevant add-ons, promotions, and upgrades, contributing to increased sales and customer loyalty.
Consistently met and exceeded performance targets for customer satisfaction and quality assurance, while promoting ongoing campaigns.
Coordinated with team members and supervisors to improve service processes and enhance overall team performance.
Consistently achieved and exceeded performance targets for customer satisfaction and quality of response.
Demonstrated adaptability by managing high-volume customer interactions during peak hours while upholding service quality and accuracy.
Customer ServiceIssue ResolutionSales PromotionOrder ProcessingUpsellingCustomer Communication
Education
Auburn University
BACHELORS IN ARTS
2018 – 2022
Skills
Problem SolvingNegotiationTime ManagementActive ListeningProduct KnowledgeSales ClosingObjection HandlingCustomer ServiceCross-sellingUpsellingInbound Sales
