Shobhit Negi

Service Delivery & Operational Excellence • Leading global HR operations across APAC, AMS, and EMEA, ensuring SLA adherence and operational excellence. • Monitoring KPIs, SLAs, and quality metrics to ensure consistent delivery excellence. • Governing RCA reviews for SLA misses and critical incidents, driving strong corrective and preventive actions. • Leading quality audits across HR Operations processes to ensure data integrity, policy adherence, and audit readiness. • Overseeing employee onboarding and Background Verification (BGV) processes across regions using Workday and HireRight, ensuring timely, compliant, and audit-ready hire-to-join cycles. • Leading HR operations continuity through M&A transitions, supporting 7 merger and acquisition-related integration projects over the last 5 years. • Driving process improvement and automation initiatives to enhance efficiency and reduce manual effort. People Leadership & Workforce Planning • Managing 70 HR Coordinators and 5 Team Managers, driving performance, productivity, and team development. • Coaching and mentoring Team Managers to strengthen the leadership pipeline and succession planning. • Leading workforce planning, capacity management (WFM), and resource allocation across regions. • Conducting ops round interviews for new hires, evaluating process knowledge and role readiness before onboarding. Stakeholder Management, Reporting & Compliance • Acting as primary stakeholder interface, managing escalations and ensuring high client satisfaction. • Driving Weekly and Monthly Business Reviews (WBR/MBR) with leadership, presenting insights and performance metrics. • Ensuring compliance with GDPR and global data governance standards.

• Led a 20-member team, including 2 process leads, delivering HR operational support focused on employee data management and HR analytics. • Supported employee onboarding and Background Verification (BGV) tracking using Workday and HireRight, ensuring accurate documentation and timely closure ahead of joining dates. • Led capacity planning and workforce management (WFM) for the team, aligning staffing levels with forecasted case volumes and SLA targets. • Conducted ops round interviews for new hires, assessing process knowledge and role readiness ahead of onboarding. • Used MS Excel and Power BI for comprehensive HR data analysis and reporting to support operational functions and data-based decision-making. • Applied performance management systems to enhance productivity, align organizational goals, and support performance improvement cycles. • Managed employee engagement initiatives, including recognition programs, wellness activities, and feedback mechanisms. • Collaborated with HRBPs, Talent Acquisition, and L&D teams to ensure timely delivery of HR metrics and strategic insights. • Ensured data accuracy and compliance with GDPR and global data privacy regulations, improving HR service delivery and employee experience. • Streamlined reporting and validation processes, improving turnaround time, data reliability, and overall HR operational efficiency.

Managed directory services, DNS, security audits, infrastructure troubleshooting, and network trace analysis.

Supported ticket-based systems, trained new analysts, conducted RCA, and built SLA reporting dashboards.

Assisted India/NA customers with account and delivery- related issues.