Technical Support Specialist | Network Troubleshooting | Citrix | AWS Fundamentals | Linux | Application Support | Customer-Focused Problem Solver
Bathinda
#OpenToWorkTechnical Support Specialist with experience supporting Canadian customers in telecommunications and digital service environments. Experienced in diagnosing and resolving internet connectivity, Wi-Fi, router, modem, DNS, DHCP, and TCP/IP issues. Strong background in troubleshooting, incident management, ticket handling, and customer support. Familiar with Citrix, Microsoft 365, VMware, Active Directory, Linux, AWS Cloud fundamentals, and networking concepts. Currently expanding skills in SQL, ServiceNow, Jira, and Application Support. Passionate about solving technical problems, improving user experiences, and contributing to high-performing remote teams.
I am seeking remote opportunities in Technical Support, Application Support, Product Support, IT Operations, NOC, and Infrastructure Support environments. I am particularly interested in roles that involve troubleshooting, incident management, networking, cloud technologies, Linux systems, and SaaS platforms. My goal is to continue growing my technical expertise while supporting customers, products, and business operations in a collaborative remote environment.
Xplore
Provided remote technical support to Canadian internet customers. Diagnosed and resolved internet outages, Wi-Fi connectivity issues, modem and router problems. Troubleshot DNS, DHCP, TCP/IP, wireless networking, and connectivity issues. Created and managed support tickets using Allie. Escalated complex technical incidents to senior teams. Coordinated field service dispatches and maintained technical documentation.
Concentrix
Assisted customers with account, payment, and transaction-related inquiries. Resolved customer concerns while maintaining service quality standards. Documented customer interactions and account activities. Worked within security and compliance guidelines.
Tara Infotech
Installed and configured computer systems and peripherals. Provided Windows, Microsoft Office, Outlook, printer, and scanner support. Configured routers and network-connected devices. Performed hardware and software troubleshooting.
2 years Diploma · Computer Engineering Technicial
