Silas Owiti

Key Projects 1. Zapier Automation - One-Click Email Trigger Built a Zapier automation that instantly sends a personalized email to a client the moment a "Send Email" button is clicked. The workflow pulls client details automatically and dispatches professionally crafted emails in seconds, eliminating manual email composition and guaranteeing zero delays in client communication. 2. Gmail Inbox Auto-Categorizer - Zapier AI Agent Developed an AI-powered automation that intelligently organizes Gmail inboxes by scanning incoming emails (subject, sender, content) and automatically applying relevant labels such as Archive, Meetings, Follow-ups, Receipts, and Important. The agent dynamically creates new labels when needed, drafts and sends responses from a knowledge base, and escalates unresolved inquiries to the support team, creating a fully hands-free inbox management system. 3. AI Customer Support Chatbot - Zapier AI Agent Built a 24/7 AI-powered chatbot leveraging a custom knowledge base to deliver accurate, context-aware responses to customer inquiries and FAQs, instantly reducing response times and eliminating the need for constant human intervention. 4. Customer Feedback Automation - Zapier Designed an automated feedback workflow that triggers the moment a customer submits a feedback form. The system captures all responses in a structured spreadsheet for data-driven decision making while simultaneously sending the customer a personalized thank-you email, all with zero manual effort. 5. Lead Generation Project Researched and compiled 30 verified B2B leads based on client target criteria, including company names, decision-makers, job titles, verified emails, and LinkedIn profiles, ready for outreach and conversion. 6. Travel Itinerary Thoroughly researched and designed a detailed 5-day travel itinerary including 5-star hotel options, local cuisine recommendations, sightseeing plans, and scheduled meetups, ensuring a seamless client travel experience. 7. Research - 5-Star Hotels in South Africa Thoroughly researched and ranked the best 5-star hotels in South Africa based on luxury standards, global reputation, guest reviews, locations, premium amenities, fine dining, and airport accessibility, I presented these in a clear, comprehensive comparison report. 8. Calendar and Email Management Maintained an accurate, organized, and conflict-free calendar for a client, coordinating meetings, setting reminders, and ensuring the client could focus entirely on high-priority tasks.

AI AUTOMATION

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