About
Detail-oriented ICT Support professional with hands-on experience providing technical support to over 200 staff and students in a fast-paced university environment.
Experienced in troubleshooting hardware, software, printer, and network issues, installing and configuring Windows computers, supporting users remotely and on-site, and maintaining reliable IT operations.
Skilled in diagnosing technical problems, documenting support activities, and delivering excellent customer service.
Combines practical ICT support experience with strong analytical and problem-solving skills developed in the banking sector.
What I'm looking for
Customer Success and CRM roles in financial services or tech companies, leveraging banking experience in credit risk, loan recovery, KYC compliance, and client relationship management to deliver value remotely.
Experience
Credit Risk Management Officer
Mutual Trust Microfinance Bank
Feb 2025 – Present
• Analyze credit and loan portfolios to identify risk indicators, ensuring accurate classification and timely reporting.
• Maintain detailed documentation of client interactions and case findings, supporting audit-ready record keeping.
• Resolve client account issues through clear communication, translating technical/financial details into practical solutions.
• Apply structured problem-solving to investigate discrepancies and recommend corrective actions.
Credit AnalysisDocumentationProblem Solving
ICT Support Assistant
University of Abuja – ICT Department
Jan 2022 – Jan 2023
• Provided first-line technical support to over 200 staff and students for hardware, software, printer, and network- related issues.
• Installed, configured, and maintained desktop computers, laptops, printers, and peripheral devices.
• Diagnosed and resolved Windows operating system and application issues, minimizing downtime.
• Assisted with LAN connectivity, internet troubleshooting, and basic network maintenance.
• Performed software installation, system updates, and preventive maintenance on IT equipment.
• Managed user account creation, password resets, and access permissions.
• Assisted in maintaining accurate records of ICT equipment and technical support activities.
• Guided users on Microsoft Office applications and cybersecurity best practices.
• Worked closely with senior ICT personnel to ensure smooth day-to-day IT operations.
Windows OSNetwork TroubleshootingUser Support
Production Assistant
Odechem Global Ventures
Jan 2017 – Jan 2020
• Supported daily production operations, ensuring quality control and adherence to safety and process standards.
• Assisted in inventory tracking and equipment maintenance to minimize downtime and ensure operational continuity.
Quality ControlInventory TrackingEquipment Maintenance
Education
Federal University of Abuja
Bachelor of Science · Environmental Education
2023
Skills
Data analysisRemote User SupportIT DocumentationGenerative AI ToolsZendesk CRMGoogle WorkspaceZoomMicrosoft TeamsInternet TroubleshootingWAN NetworkingLAN NetworkingSoftware InstallationTroubleshootingComputer HardwareMicrosoft Office SuiteWindows 11Windows 10
Languages
English (Full professional proficiency)
