Administration & Operation Management / Underwriting
• Manage enrollment, underwriting, and administrative workflows, including risk evaluation, policy processing, onboarding, records management, and compliance-focused documentation. • Coordinate communication between staff, directors, clients, and service providers, helping resolve operational issues and maintain alignment across functions. • Support financial administration through transaction posting, account reconciliation, payroll processing, budget and expense monitoring, revenue analysis, and management reporting. • Identify workflow challenges and implement practical process improvements, including automation and resource-allocation approaches to reduce bottlenecks and improve productivity. • Manage client and provider relationships, handling policy reinstatements, provider changes, enquiries, escalations, and service-related concerns with professionalism. • Coordinate day-to-day office operations, prioritize workflows, and monitor task completion to support consistent service delivery. • Prepare invoices, receipts, medical certificates, and utilization reports used for operational monitoring and management decision-making. • Mentor and support new hires while maintaining documentation and providing cross-functional assistance to teams and leadership.
Alliance Healthcare Services
