Solomon Ayeh

▪ Processed daily client transactions including deposits, withdrawals, transfers and forex purchase and sale. ▪ Accurately maintained records of each transaction and ensured all documentation and paperwork are in line with compliance procedures. ▪ Assist clients with various questions and concerns related to their accounts and bank products and quickly connect clients to appropriate teammate with the expertise to meet their needs. ▪ Executed customer request within stipulated turn-around-time to enhance customer experience whilst maintaining high levels of accuracy and efficiency as well achieving branch goals. Achievements ▪ Expanded customer relationships and drove business growth by identifying and offering relevant product and service solutions that met individual customer needs, resulting in customer loyalty and retention. ▪ Enhanced customer satisfaction and built trust by providing timely and personalized support, while ensuring the highest level of confidentiality, privacy and security in all customer interactions. ▪ Successfully identified and prevented fraud attempts, protecting customer assets maintaining branch security. ▪ Contributed to team goals and collaborative projects, supporting branch objectives and driving business success.

▪ Received and counted working at the end of each shift. ▪ Processed deposits, withdrawals and checked the accuracy of customer request. ▪ Recorded all transactions accurately and in compliance with the banks procedures. ▪ Processed foreign remittances (Western Union, RIA, and Money Gram). Achievements ▪ Improved customer satisfaction through excellent service delivery ▪ Achieved accuracy and efficiency standards in processing transactions.

▪ I engaged with both new and existing customers to drive sales growth. ▪ Through field activities, I pursued new lead and referrals, converting interest into real opportunities ▪ I also identified client concerns early and resolved them quickly to protect trust and retention ▪ I proactively introduced and sold new products and services to both new and existing clients to expand value and revenue

▪ Conducted thorough receiving and inspection of all incoming materials, accurate reconciliation with purchase orders and promptly reporting any damages to ensure timely resolution and maintain inventory accuracy. ▪ Conducted periodic stock-taking to ensure inventory levels are uo to required levels while maintaining a safe and clean store environment. ▪ Prepare reports by collating purchase requests from various units within the department to facilitate the issue of a purchase order. Achievements ▪ Maintained accurate inventory levels, ensuring timely replenishments and minimizing stock outs. ▪ Reduced inventory discrepancies, ensuring accurate accounting and minimizing losses. ▪ Enhanced stock rotation by way of ensuring older items were removed, reducing waste and improving product freshness.