Spencer Clark

At Dicks, I assist customers in club repairs, selling of golf products, or just answering any questions/concerns they have. • On occasion, I will be asked to help in other departments as well in order to help the store needs. • I also assist in pulling online orders to be picked up in stores or sent out via a parcel company. • I have learned everyday skills such as problem solving and teamwork while being employed here. • Developed strong customer service skills through interactions with customers.

As a DIspatch Coordinator, I am responsible for overseeing the daily operations of our delivery team, as well as shipping and receiving. • I pull the customer orders and route our delivery team to set them up for the day to ensure we are operating as efficiently as possible. • I will also help stock shelves, handle any of our two shop's requests, and deliver parts as needed. • I was also recently appointed as the leader of our weekly safety huddles with the team, ensuring we cover various safety topics. • Evaluated problematic conditions affecting service levels and reacted accordingly to resolve issues. • Developed efficient processes for dispatching drivers to ensure timely deliveries. • Provided detailed reports on delivery status, delays, cancellations or special instructions from customers or vendors.

At Volvo, I assisted customers in finding the right trucks by answering questions they had, and I was also in charge of helping with parts inventory. • I learned a lot about how company inventory worked and how to manage it, along with other skills I still use to this day. • Focused on learning new skills and staying updated with industry changes. • Participated in ongoing training to enhance own job skills and knowledge.

At Zales, I would assist customers in finding the right product for them while also answering any questions they may have about our product, repairs, or sales. • I assisted in daily counts to ensure accurate inventory each. • Provided superior customer service through friendly interactions with all customers. • Assisted other associates with tasks as needed such as restocking shelves or assisting with special orders.