Stephanie Luminto

● Produced 50+ pieces of digital content, including short and long-form content, SEO-optimized blog articles, and newsletters, increasing average viewer count from ~4,000 to ~16,000. ● Leveraged market research and industry trends to develop and optimise content strategies across social media, blogs, and email marketing. ● Led product research and development for 10+ new beverage and bakery menu items, collaborating with the CEO and bakers to successfully launch new products. ● Moderated 3 brand events, partnerships, and collaborations, to increase community engagement and strengthen brand awareness.

● Provided one-to-one behavioural therapy for 30+ clients with Autism Spectrum Disorder, improving social, communication, and learning outcomes while decreasing maladaptive behaviours using positive reinforcement techniques. ● Executed 40+ adaptive trials per hour to improve developmental progress while accurately collecting performance data in a fast-paced environment, using evidence-based methods such as Naturalistic Teaching Strategies and Errorless Learning. ● Analysed performance data and produced client reports daily for clinical team and caregivers to keep treatment goals updated and ensure consistency to maximise client success. ● Achieved 100% caregiver satisfaction by building strong relationships and delivering excellent support through consistent communication, updates and proactive problem-solving. ● Maintained strict compliance with privacy and protection regulations (HIPAA), ensuring confidentiality of client data.

● Improved efficiency by streamlining data organisation and analysis workflows using Google Sheets and Forms. ● Served as a primary point of contact for 30+ participants via phone and email, resolving enquiries on research initiatives, technical issues, and coordinating compensation. ● Conducted outreach to 30+ participants, obtaining consent and providing instructional guidance on questionnaire completion. ● Processed confidential qualitative research data by cleaning, coding, transcribing, and de-identifying participant information with accuracy and precision.

● Delivered exceptional customer service to 200+ customers daily, resolving issues professionally to maintain customer satisfaction. ● Collaborated with 3–9 team members to prioritize tasks, streamline workflows, and ensure timely order fulfillment in a fast-paced environment. ● Maintained operational efficiency through inventory control, workstation organization, and compliance with food safety and sanitation standards. ● Ranked among the top five performers in monthly upselling competitions for three months, increasing monthly sales by 10–20% through personalised product recommendations.

● Managed full-cycle recruitment for 5 roles, screening 250+ resumes, scheduled and conducted 57 interviews via phone call, and shortlisting candidates. ● Delivered a positive candidate experience by ensuring timely follow-ups and feedback within 1–3 days, fostering trust, engagement, and improved employer branding. ● Sourced qualified candidates through LinkedIn to diversify talent pipelines across multiple roles.