Stephany Kedi Essong

Conduct fraud risk assessments, compliance reviews, and control evaluations to identify operational risks and control gaps Developed and maintained GRC documentation including Third-Party Risk Frameworks and Enterprise Risk Assessment frameworks using Confluence Supported governance, risk, and compliance initiatives and documentation of internal control processes Analyzed business data using SQL and analytical techniques to detect anomalies, fraud indicators, and operational risks Designed Power BI dashboards for risk indicators, compliance metrics, and operational reporting Managed relational database validation, data integrity checks, and access control monitoring Monitored emerging risks including AI and generative AI impacts on fraud and compliance environments

Perform fraud risk assessments, compliance reviews, and control evaluations to identify operational weaknesses, control gaps, and potential risk exposures. • Develop and maintain GRC documentation and frameworks using Confluence, including Third-Party Risk Assessment Frameworks, Enterprise Risk Assessment Frameworks, risk methodologies, policies, procedures, and governance documentation. • Support governance, risk, and compliance initiatives by documenting controls, assessing risks, and improving organizational risk visibility. • Analyze business data using SQL and analytical techniques to identify anomalies, trends, and indicators supporting fraud prevention and risk management decisions. • Extract, load, clean, and transform data from multiple sources to create reliable datasets for reporting and analysis. • Design and maintain interactive Power BI dashboards to visualize key risk indicators, compliance metrics, operational trends, and analytical insights. • Perform relational database management activities, including data monitoring, data integrity validation, access reviews, and security control assessments. • Support database security practices by monitoring access controls, protecting sensitive information, and ensuring confidentiality, integrity, and availability of organizational data. • Maintain awareness of emerging technologies including Artificial Intelligence and Generative AI, focusing on their impact on fraud detection, synthetic identity risks, and compliance challenges.

Conducted outbound calls to educate clients on insurance products and coverage options Explained policy benefits and ensured accurate documentation of customer interactions Resolved client inquiries and improved customer experience through structured communication Maintained compliance with service standards and regulatory guidelines

Conducted outbound customer calls to educate clients on available insurance products and provide support throughout the customer engagement process. • Explained insurance benefits, coverage options, and product information while ensuring communication aligned with customer service and compliance expectations. • Maintained accurate customer information and documentation while following established procedures for client interactions. • Applied strong communication and relationship management skills to address customer questions, resolve concerns, and improve customer experience. • Identified customer needs and provided appropriate product information while maintaining professionalism and adherence to regulatory guidelines.

Conducted fraud investigations and compliance reviews on financial transactions and internal processes Identified suspicious activities and internal control weaknesses Performed risk assessments and recommended corrective actions Collaborated with audit and compliance teams to resolve high-risk cases Supported internal audits and regulatory compliance monitoring

Conducted fraud examinations and compliance reviews to identify financial irregularities, suspicious activities, and internal control weaknesses. • Investigated transaction activity, operational records, and supporting documentation to detect anomalies and patterns associated with fraudulent behavior. • Performed risk assessments and evaluated internal controls to identify weaknesses and recommend corrective actions. • Reviewed evidence, documented investigation findings, and collaborated with stakeholders to support resolution of high-risk cases. • Supported compliance monitoring activities and audit reviews, contributing to improved control effectiveness and reduced operational risks.

Certified fraud examiner

ACFE

Microsoft azure dp-900

Microsoft

Microsoft Certified: Azure Data Fundamentals (DP-900)

Microsoft

Certified Fraud Examiner (CFE)

ACFE