OLALEKAN OLANIYI

Conduct targeted outbound prospecting and inbound lead qualification using Convoso CRM to identify high-potential business opportunities for clients. Qualify prospects using the BANT framework (Budget, Authority, Need, Timeline) to ensure accurate lead scoring and efficient pipeline management. Engage prospects across phone, email, and social media channels to assess interest, gather key information, and nurture relationships toward conversion. Maintain clean, up-to-date CRM records including call notes, disposition statuses, and follow-up schedules to support seamless sales team handoffs. Schedule qualified appointments between vetted prospects and client sales representatives, contributing to improved conversion rates. Perform prospect and market research to support targeted outreach campaigns and refine ideal customer profiles. Collaborate closely with client sales teams to ensure smooth lead handoff and alignment on qualification criteria.

Conduct targeted prospect research using LinkedIn, company websites, and online databases to build high-quality lead lists for client campaigns. Identify and engage key decision-makers to support B2B outreach initiatives and pipeline development. Manage client calendars, schedule appointments, and provide comprehensive administrative support in a remote environment. Organise and maintain CRM databases, ensuring accurate and up-to-date prospect records for efficient client operations. Support cold email outreach and follow-up campaigns, contributing to increased lead engagement and client acquisition.

Delivered technical support, diagnostics, and repair services for a wide range of electronic devices and systems over a 15-year tenure. Provided expert sales consultation and customer service, matching clients with suitable technical solutions and products. Maintained comprehensive customer records and managed after-sales relationships to drive repeat business and referrals. Developed strong interpersonal and problem-solving skills through consistent client interaction in a fast-paced technical environment.

Managed high-value international travel bookings exceeding $10,000+ per transaction, specialising in Business Class and First Class flight reservations for premium clientele. Operated Sabre GDS to research, book, and modify complex itineraries including multi-city routings, fare exchanges, reissues, and refunds. Delivered white-glove customer service via inbound and outbound calls, email, and online chat channels, consistently exceeding client satisfaction benchmarks. Conducted client consultations to understand travel preferences, budget constraints, and requirements, designing tailored itineraries and recommending optimal routes and carriers. Managed lead qualification, appointment setting, and prospect handling for high-end travel accounts using CRM systems. Monitored flight schedule changes, cancellations, and disruptions, proactively communicating updates and providing alternative solutions to clients. Advised clients on travel documentation requirements including visas, passport validity, vaccination protocols, and travel insurance options. Processed ticketing, seat upgrades, ancillary add-ons, and special service requests (SSRs) for VIP passengers. Collaborated with airline partners, hotel vendors, and tour operators to negotiate competitive rates and deliver premium travel packages. Maintained accurate booking records, transaction logs, and client profiles in CRM systems ensuring compliance and data integrity.