Nathan Stockton

Serve as subject matter expert for a Know You Customer (KYC) application and process. Inclusive of coordinating 16 integrated systems across multiple lines of business and business functions. Write and refine agile stories to enhance user-facing and functional specification, ensuring adherence to new policies, regulatory requirements, and management needs. Develop custom SQL queries to pull system data for standard management reporting and ad hoc data needs for key business partners such as internal audit, compliance, and regulators. Mentor analyst team members and business partners to foster a better understanding of technology and business processes. Coordinate triage for data and technology issues impacting production environments, including supporting communication between technology developers and key business stakeholders. Validate system stability and functionality as part of production release cycles, system patching, and business continuity events. Lead product and process redesign for enterprise-wide centralization of KYC program including current to future state mapping, gap evaluations, and needs refinement between first and second lines of defense. Maintain documentation around process and functionality for the KYC system for aa range of personas inclusive of end users, developers, testers, product/platform support, project management and risk partners.

Directed a mixed team of On-Shore, Off-Shore, and Consultant BAs in prioritizing incident management and enhancement requests resulting in a request backlog reduction of 50%. Established subject matter expertise on Oracle Cloud enterprise resource planning, warehouse management system and technology integrations. Guide team in creating business continuity plans, workload prioritization and escalation procedures to ensure a stable technology environment. Drove vendor relationship conversations to understand roadmap enhancements and ensure the voice of the customer was represented

For a cosmetics company, constructed data conversion plan for 8 business workstreams and 80 SAP data objects in support of large-scale product line acquisition. For a cosmetics company, Monitored data definitions, data extracts, and conversion functional design documents for Manufacturing, Quality, Warehouse, and Transportation. For a large US bank, supported creation of reports for executives visibility into on-time on-budget reporting for an enterprise transformation including over 150 projects across 20 programs. For a large US bank, taught client-side program managers how to use the project and program management tool to simplify their work and adhere to their critical business processes. For an internal client management team, designed business processes for tracking and reporting on project progress and trained client team members on the execution of said processes. For an internal client management team, developed VBA macros for MS Excel to improve operational efficiency of manual repetitive tasks. For a health insurance client, managed offshore IT PMO team including daily task assignments and oversight of client deliverables.

Lean/Six Sigma Green Belt

University of Pittsburgh

Lean/ Six Sigma Green Belt

University of Pittsburgh