About
I am a Computer Systems Analyst with over 15 years of experience, most recently serving as an Information Technologist IV at the University System of New Hampshire. My work spans technical support, data analysis, and IT asset management across multiple institutions and campuses.
My expertise includes endpoint management using tools like JAMF, Microsoft InTune, and CrowdStrike, as well as data analysis with SQL, Microsoft PowerBI, and Jupyter Notebook. I have led major projects such as a multi-institution PaperCut printing software migration and developed integrated ticketing and asset inventory systems to improve operational efficiency.
Experience
Information Technologist IV – Client Services
University System of New Hampshire – Enterprise Technology & Services
Aug 2020 – Jul 2025
Data Analysis and Asset Management expert specializing in providing endpoint intelligence for our Client Services team as well as security, budgeting, procurement, and sustainability stakeholders. Chosen as technical lead for multi-year high-impact inventory and printing initiatives from design, documentation, and training through implementation and operation. Provided Tier-2 support and guidance for frontline technicians. Coordinated with purchasers and vendors as an endpoint technology commodity purchase approver, translating customer needs into system quotes while working closely with customers, procurement, and vendors on technology purchases.
Transformed escalations into knowledgebase articles, empowering future resolution at the frontline technician level.
Coordinated with cybersecurity and endpoint engineering teams in extracting, combining, and cross-referencing data between configuration management, endpoint security monitoring, and ticketing systems.
Led progress tracking for a million-dollar laptop replacement initiative and several repeated large annual institutional endpoint purchases.
Led team progress tracking for endpoint vulnerability and configuration management agent remediation campaigns.
Built annual replacement projections for 10,000+ institutional endpoints, influencing multi-million-dollar budget allocations.
Data AnalysisIT Asset ManagementEndpoint ManagementCollaborationLeadership
Information Technologist III – Liberal Arts Technical Office
University of New Hampshire – College of Liberal Arts
May 2008 – Aug 2020
Managed the College of Liberal Arts technical project portfolio. In addition to day-to-day deskside, phone, and remote technical support, was an Academic Technology Liaison, collaborating and voicing customer technical concerns with classroom and learning management systems. Lead developing, documenting, and supporting the electronic Promotion & Tenure process for faculty, creating a “gold standard” eventually used as a campus model. Responsible for communicating and coordinating the end-user computing aspects of building moves and renovations with affected employees, department and College leadership, and facilities construction teams.
Advocated for customers with centralized IT, collaborating with network security and server teams to collect detailed data for testing and troubleshooting and push for resolutions.
Served two terms as staff representative and Council Secretary on Human Resources’ Professional, Administrative, and Technical Employee Council, keeping employees informed and bringing their concerns and feedback to Human Resources.
Technical SupportProject ManagementMacOSWindowsTroubleshooting
Education
University of Massachusetts, Amherst, MA
Bachelor of Science · Chemistry and Biochemistry
Certifications
Community College System of NH
May 2026 – No expiry
LEAN White Belt Certification
University of New Hampshire
LEAN Yellow Belt Certification
University of New Hampshire
LEAN Green Belt Certification
University of New Hampshire
Skills
Microsoft PowerBIWindows 11MacOSJAMFInTuneMicrosoft 365Print ManagementIT Asset ManagementEndpoint Data MiningReportingCollaborative Problem SolFacilitationLEAN Process ImprovementProcess AutomationApplication ManagementEndpoint ManagementCustomer SupportData FluencyTechnical LeadershipTechnical Support
Languages
English (Native or bilingual proficiency)
