Steven Torres

• Assist individuals with mobility and accessibility equipment by providing personalized solutions based on clinical and functional needs. • Coordinate with clients, healthcare providers, insurance representatives, and vendors to ensure accurate documentation and timely service. • Maintain detailed records while ensuring compliance with company policies and applicable healthcare regulations. • Resolve customer concerns with professionalism, empathy, and a commitment to exceptional service. • Manage multiple cases simultaneously while maintaining accuracy, responsiveness, and attention to detail.

Develop and execute business development strategies to grow hospice and palliative referrals in the service area Build and maintain strong relationships with referral sources (hospitals, physicians, case managers, and community partners) Track referral activity, conversion rates, and market trends to meet census and growth goals Collaborate with clinical and leadership teams to ensure smooth admissions and high satisfaction

• Directed daily operations of a skilled nursing facility while ensuring compliance with federal, state, and organizational regulations. • Managed audits, inspections, policy implementation, and regulatory documentation. • Led multidisciplinary teams focused on quality improvement, operational excellence, and customer satisfaction. • Developed processes that resulted in a 100% year-over-year increase in revenue while maintaining compliance standards. • Served as the primary contact for residents and families, resolving concerns and building lasting relationships through responsive customer service.

Certified Personal Trainer

American College of Sports Medicine

Licensed Nursing Home Administrator

Arizona