About
Customer-focused professional with strong expertise in Customer Success, Key Account Management, and B2B SaaS relationship management. Proven ability to drive customer retention, account expansion, and long-term value creation through strategic engagement and consultative problem-solving.
Core Expertise:
* Customer Success & Lifecycle Management
* Key Account Management & Strategic Growth
* Customer Retention & Churn Reduction
* Upselling & Cross-Selling Strategies
* Stakeholder & Relationship Management
* SaaS & Digital Transformation Solutions
Key Achievements:
* Increased customer retention by 20% by reactivating dormant accounts
* Delivered 30%+ revenue target exceedance consistently
* Drove 90% account growth through upselling & cross-selling strategies
* Managed portfolios of 50–80+ clients across global markets (US, UK, AU)
Passionate about acting as a trusted advisor to clients, aligning business goals with impactful solutions, and driving measurable outcomes through relationship-led growth strategies.
Open to opportunities in Customer Success, Key Account Management, and Client Partner roles.
What I'm looking for
Senior Customer Success Manager (CSM): Focused on the entire lifecycle, from onboarding to renewal, specifically for high-touch enterprise clients.
Key Account Manager (KAM): Focused on defending and expanding a specific set of high-value, global accounts.
Strategic Account Director / Client Partner: A more senior, commercially-focused role where you act as a business consultant to C-suite stakeholders.
Experience
Account Manager – Customer Success
Uplers (Mavlers)
Present
• Drove 4.14x Monthly Recurring Revenue (MRR) growth from $7K to $29K within 12 months by building tailored account strategies, re-engaging dormant accounts, and expanding service adoption across 83+ active B2B SaaS and agency clients
• Own complete book of business strategy encompassing customer health monitoring, proactive engagement, adoption planning, and expansion opportunities across SMB portfolio
• Conduct Quarterly Business Reviews (QBRs) with key stakeholders to align on strategic goals, demonstrate ROI, handle escalations, and guide customers toward measurable hiring and talent development outcomes
• Optimized account workflows using HubSpot and Zoho for health scoring and pipeline forecasting, leveraging AI-powered automation to reduce manual effort while improving customer engagement quality
Account StrategyCustomer EngagementHubSpot
Sr. Web Consultant
VAP Technologies Pvt. Ltd.
• Consistently exceeded quarterly sales targets by 15–20% through expert needs analysis, consultative selling, and building long-term customer partnerships
• Expanded client base by 25% within one year through targeted prospecting, relationship building, and demonstrating value proposition to technical and business stakeholders
Consultative SellingSales Prospecting
• Founded and scaled digital marketing agency, acquiring 10+ core clients through consultative selling, strategic planning, and demonstrating measurable business outcomes
• Increased client visibility by 60% and delivered 400K+ paid reach through performance marketing campaigns, achieving full P&L ownership within 10 months
Digital MarketingConsultative SellingPerformance Marketing
Key Accounts Manager
Three Fourth Solutions Pvt. Ltd.
• Delivered ₹2.8 Lakhs ($3,400+) daily revenue increase for fashion retail client by developing strategic growth plan that revived customer engagement and addressed post-lockdown market challenges
• Built customer-centric strategies for brand positioning and e-commerce optimization, demonstrating measurable ROI improvements and competitive differentiation
E-commerce OptimizationRevenue GrowthStrategic Planning
Sr. Key Accounts Manager
MET Technologies Pvt. Ltd.
• Managed 40+ global B2B SaaS accounts across US, UK, and Australia markets generating $18K MRR, consistently exceeding retention and growth targets
• Achieved ~90% account growth through milestone-based delivery, proactive success planning, and strategic upselling of technology consulting services aligned with customer goals
Account ManagementGrowth StrategiesUpselling
Client Partner – Customer Success & Key Accounts
Indus Net Technologies
• Managed portfolio of 50+ B2B SaaS and enterprise accounts generating $1M+ average monthly revenue, driving retention strategies and identifying expansion opportunities through consultative needs analysis
• Acted as strategic advisor and trusted partner, cultivating executive relationships with C-level stakeholders through Steering Committee meetings to remove roadblocks, ensure alignment, and accelerate product adoption
• Negotiated 35% service fee increase for key agency client by articulating value proposition, demonstrating measurable ROI, and positioning services as strategic workforce planning investment
• Maintained accurate pipeline visibility and revenue forecasting across multi-stakeholder accounts, ensuring seamless renewals and strategic expansion planning
Strategic AdvisoryRevenue ForecastingCustomer Retention
Education
University of Calcutta
Bachelor of Commerce
2024
Institute of Cost & Management Accountants of India
Intermediate (CMA)
2018
Certifications
PMP Training
Project Management Institute
2024 – No expiry
Operations Management
Unknown
Introduction to Six Sigma
Unknown
Scrum Master
Scrum Alliance
Agile Project Management
Unknown
AWS Cloud Practitioner Essentials
Amazon Web Services
Digital Transformation
Simplilearn
Skills
Generative AIClaude AISlackGoogle WorkspaceLinkedIn Sales NavigatorZohoSalesforceHubSpotSMB Account ManagementB2B SaaS SalesStrategic AdvisoryPipeline ForecastingQBRs & Success Planning
Languages
English (Full professional proficiency)
