About
Results-driven Strategy and Growth Operations professional with an Engineering background and 15+ years of global experience across AdTech, Fintech, and Telecom.
Specializing in scaling multi-channel digital environments, building automated marketing and sales funnels, and optimizing user pipelines. Proven track record of leveraging AI- driven workflows, Python, and SQL to enhance operational efficiency, increase conversion rates, and translate ecosystem data into actionable business outcomes. Expert at aligning cross-functional tech and business teams to maximize platform ROI and pipeline visibility across APAC and EMEA.
Experience
AI Automation Consultant
Freelancer
Jan 2025 – Dec 2026
• Designed and implemented autonomous multi-agent operational workflows using Crew AI and n8n.io, slashing team operational overhead by 45%.
• Engineered an OpenAI function-calling database lookup tool that securely queries internal customer datasets, reducing manual data-retrieval latency by 90% to enable real-time tracking.
• Developed a specialized automated email generation and nurturing agent, decreasing user communication response times by 55% while keeping customer satisfaction scores at 94%.
• Built an automated ticket urgency and routing classification agent based on real-time severity metrics, eliminating 40% of pipeline backlogs and optimizing lead/issue life cycles.
Crew AIn8n.ioOpenAI API
Group Manager – Publisher PS & Presales Design
Taboola
Jan 2019 – Dec 2024
• Headed strategic onboarding initiatives for 100+ global partner and publisher accounts, reducing platform "Time-to-Value" by 40% and drastically boosting digital ecosystem adoption.
• Designed and maintained SQL-based ETL data pipelines and Python dashboards to monitor real-time product and conversion performance, reducing user churn risks by 15%.
• Integrated AI-powered sentiment analysis systems directly into Salesforce CRM environments, driving a 12% improvement in operational insights and customer satisfaction trends.
• Acted as the core interface between Product, Engineering, and Business Growth teams to establish complex API integrations and data-tracking validation frameworks.
SQLPythonSalesforce CRMAutomation
Tech Lead – Telecom & Payments Support
Mahindra Comviva
Jan 2015 – Dec 2019
• Delivered 24x7 L2/L3 production support ensuring 99.9% uptime for telecom and payment systems.
• Implemented Python/Shell automation reducing manual checks by 20+ hours monthly.
• Prepared RCA, compliance documentation, and performance reports for management and clients.
PythonShell ScriptingProduction Support
Project Manager – Mobile Financial Services
One97 Communications (Paytm)
Jan 2011 – Dec 2015
• Automated and optimized outbound campaign dialer workflows, resulting in a 30% increase in campaign conversion rates for mobile financial products.
• Collaborated closely with financial institutions and external ecosystem partners to roll out transaction features that successfully scaled user growth.
• Conducted data-driven funnel and SLA reviews to identify user friction points, successfully cutting funnel operational errors by 20%.
Campaign AutomationData AnalysisSLA Management
Senior Engineer – Telecom Platforms
Comviva Technologies Ltd.
Jan 2007 – Dec 2010
• Supported 10+ operator deployments handling millions of daily transactions.
• Conducted RCA and built recovery playbooks reducing repeat incidents by 15%.
Telecom PlatformsRCAIncident Management
Field Maintenance Engineer
CMS Computers Ltd.
Jan 2006 – Dec 2007
• Performed diagnostics and maintenance for enterprise clients with 90% first- call resolution rate.
DiagnosticsMaintenanceClient Support
Education
Biju Patnaik University of Technology (BPUT)
Bachelor of Engineering · Electronics & Instrumentation
Certifications
Google AI Foundation Certification
Google
Post Graduate Certification in Agentic AI
IIT Roorkee
AWS Certified Solutions Architect – Associate
Amazon Web Services
Skills
AgileAWSGitPostmanGoogle Tag ManagerSOAP APIsREST APIsTableau AnalyticsETL Pipeline DevelopmentOracleSQLShell ScriptingPythonOpenAI APICrew AIn8n.ioGoogle AnalyticsHubSpotSalesforce CRM
Languages
EnglishHindiBengali
