About
Detail-oriented administrative and operations professional with 5+ years supporting executives and managing workflows in fast-paced environments. Skilled in coordinating cross-functional work, monitoring processes, troubleshooting issues, and preparing reports to support decision-making.
Strong in analysis, organization, and communication, with a track record of accuracy, collaboration, and handling sensitive information professionally.
Hard Skills
· Communication & Collaboration: Slack, Zoom, Google Meet, Microsoft Teams
· Project & Task Management: Trello, Asana, ClickUp, Notion
· Admin & Documentation: Google Workspace, Microsoft Office, Google Sheets/Excel
· Customer Support & CRM: Zendesk, HubSpot, Gmail management
· Scheduling & Calendars: Google Calendar, Calendly, Doodle
· Core VA Tasks: Inbox management, scheduling, research, data entry, client communication Soft Skills
· Organization & Time Management: Keeping workflows efficient and deadlines on track
· Communication: Clear written and verbal communication with clients and team members
· Proactiveness: Anticipating needs and solving problems before they escalate
· Adaptability: Quick to learn new tools and adjust to changing workflows
· Reliability: Follow-through on tasks with minimal supervision
· Attention to Detail: Maintaining accuracy in reports, data, and client interactions.
What I'm looking for
Executive Assistant
Customer support
Travel planning
Experience
Marketing Manager
Haustong Electrical
Jan 2022 – Jan 2024
· Developed and executed data-informed marketing strategies using market insights, contributing to a 22% increase in qualified leads over 18 months.
· Monitored campaign performance across Meta, Google, and email, reducing cost-per-lead by 17% through ongoing optimization.
· Prepared 12+ quarterly reports, proposals, and presentations for senior leadership to drive budget allocation and campaign decisions.
· Collaborated with sales, operations, and product teams on 15+ campaigns, delivering 90% of initiatives on time and within budget.
· Built and maintained relationships with Personal 30+ clients and vendors, improving vendor response time by 25% through clearer SLA communication.
MetaGoogleData Analysis
Personal Assistant to the Director
Garments by Becca
Jan 2020 – Jan 2021
· Provided high-level administrative support, managing 20+ weekly appointments and 5-7 business trips quarterly with 99% schedule accuracy.
· Served as primary point of contact for internal and external communications, reducing average email response time from 24h to 4h.
· Drafted and reviewed 50+ confidential documents, maintaining zero compliance or confidentiality issues.
· Coordinated 8 company events and 40+ meetings, cutting setup time by 30% through standardized checklists.
· Identified and implemented workflow improvements that reduced administrative bottlenecks, saving 6- 8 hours/week for the executive team.
SchedulingDocument ManagementWorkflow Optimization
Secretary
Dave Victor and Company
Jan 2019 – Jan 2020
· Managed 200+ daily emails and correspondence, maintaining a 100% organized digital filing system for 1,000+ documents.
· Coordinated communication across 4 departments, cutting information delays by 35%.
· Prepared 15+ monthly reports and memos for senior management with 100% on-time delivery and zero major errors.
· Supported daily office operations for a 15-person team through scheduling, record management, and procurement coordination.
· Restructured filing system, reducing document retrieval time from 15 minutes to under 3 minutes.
Email ManagementReport PreparationScheduling
Corps Member – Civic & Community Engagement
Independent National Electoral Commission (INEC)
Aug 2018 – Jul 2019
Supported voter education initiatives by coordinating community outreach activities and public engagement programs.
Collaborated with internal teams and community stakeholders to deliver awareness campaigns effectively.
Prepared and distributed educational materials, ensuring information was accurate and accessible to target audiences.
Assisted in organizing outreach activities and reporting engagement outcomes to relevant teams.
Community OutreachPublic EngagementEducational Materials
Education
University of Benin
B.Sc. · Pure and Applied Chemistry
2013 – 2017
Certifications
HubSpot & Zendesk certified in Customer Service
HubSpot & Zendesk
Trained in ClickUp
ClickUp
Certified in Google Project Management
Google
Certified in Microsoft Excel
Microsoft
Certified in Google Workspace
Google
Post Graduate Diploma in Management and Administration
Nigerian institute of management (NIM)
Skills
Virtual assistantExecutive AssistantTravel planningCustomer supportMicrosoft office
Languages
English (Full professional proficiency)
