About
Results-driven Agile Delivery Lead, Scrum Master and Product Owner with 12.5+ years of experience delivering Agile projects across Telecom, Banking & Finance, Retail, E commerce, and Mining domains across North America and India. Proven expertise in product ownership, Agile delivery, requirements analysis, stakeholder management, business analysis, and cross-functional team leadership.
Experienced in managing product backlogs, driving process improvements, leading customer engagements, and delivering high-quality business solutions. Skilled in leading API and system integration delivery, translating business requirements into integration capabilities, managing technical dependencies, and ensuring seamless end-to-end solution delivery across enterprise platforms.
Proven track record of improving team velocity, reducing cycle time, and delivering data-driven insights. Proficient in Agile methodologies, user story creation, and backlog management using JIRA and Confluence.
Skilled in leveraging Generative AI tools (Copilot, ChatGPT) to enhance productivity, accelerate decision-making, and optimize processes.
Key Achievements
• Delivered enterprise-scale Banking, Telecom, Retail, Mining programs serving customers across North America.
• Led cross-functional teams across USA, Canada, and India in distributed Agile environments.
• Improved Agile team velocity by 25% through process optimization and Agile coaching.
• Reduced delivery cycle time by 20% through effective project planning and stakeholder alignment.
• Achieved 98% stakeholder satisfaction on large-scale business transformation initiatives.
• Successfully managed end-to-end service transitions with zero business disruption.
• Implemented AI-driven productivity enhancements that accelerated documentation, reporting, and requirement management activities.
What I'm looking for
I am seeking a Product Owner or Product Manager role in a collaborative product team, where I can lead product strategy, manage requirements, prioritize roadmaps, and work closely with engineering, design, and stakeholders to deliver valuable customer-focused solutions.
Experience
Scrum Master/ Project Manager
Infosys Ltd
Jan 2023 – Jun 2026
Client: T-Mobile USA, BHP Billiton
• Led cross-functional teams by defining scope, timelines, and resource allocation, resulting in 98% stakeholder satisfaction and a 20% reduction in delivery cycle time through effective risk mitigation, dependency management, and handling stakeholder escalations.
• Facilitated Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and backlog refinement sessions to drive team alignment and continuous improvement.
• Guided teams in adopting Agile and Scrum principles, promoting self-organization, ownership, and a mindset of continuous learning.
• Collaborated with stakeholders to gather requirements, define product roadmaps, manage scope changes, and translate business needs into functional specifications, user stories, process flows, change management plans and detailed process documentation.
• Removed impediments, managed risks and dependencies, tracked team velocity, and drove continuous process improvements to maximize sprint predictability and delivery performance.
• Leveraged Generative AI tools (Copilot/ChatGPT) to enhance backlog refinement, sprint planning, meeting documentation, action item tracking, and executive reporting, requirement documentation, process mapping improving team productivity and communication efficiency.
• Utilized AI-generated insights, JQL suggestions, and analytics to identify sprint risks, bottlenecks, and performance trends, improving backlog visibility, issue tracking, stakeholder communication, and data-driven decision-making.
• Applied AI-driven analysis and large dataset insights to identify process inefficiencies, uncover optimization opportunities, and enable data-driven business decisions.
AgileJIRAGenerative AIPEGAAPI
Senior Business Analyst
https://intsof.com/
Jul 2020 – Jan 2023
Client: Bed Bath & Beyond
• Partnered with business and Technology stakeholders to define and deliver supply chain and retail solutions.
• Gathered and translated requirements into user stories, epics, and process flows using JIRA and Visio.
• Facilitated Agile delivery and managed Scrum artifacts, improving team efficiency and on-time execution.
• Analyzed supply chain data and supported (ERP, TMS, WMS) integrations, automating workflows and reducing manual effort across departments.
• Identified and mitigated project risks early in the lifecycle, resolving impediments to ensure milestone achievement and quality deliverables.
JIRAERPWMSMicroservicesWorkflow Automation
Senior Quality Analyst I
Ginesys
Jan 2019 – Jun 2020
• Collaborated with product, business, support, and technical teams to streamline POS and ERP integration requirements.
• Performed system Integration testing, database testing, API testing to ensure solution quality and business readiness.
• Created test strategies, user guides and Process documentation to support successful product releases and client adoption
API TestingDatabase TestingPOS Integration
Software Tester I
https://www.ncrts.com/
Mar 2018 – Jan 2019
• Executed functional, regression, and integration testing for enterprise applications.
• Managed defect tracking and resolution using JIRA and collaborated with development teams.
• Supported UAT, release validation, and quality assurance activities.
Functional TestingRegression TestingJIRAPostman
Software Tester I
Konect.in
May 2010 – Feb 2013
• Performed system, integration, and regression testing for business applications.
• Collaborated with development teams to resolve defects and improve product quality.
• Supported release management activities to ensure successful delivery of high-quality software solutions.
System TestingIntegration TestingRegression Testing
Technical Support Representative
IBM
Sep 2008 – Apr 2010
• Provided technical support and incident management for enterprise users.
• Managed issue tracking, prioritization, and escalation processes.
• Created support documentation and collaborated with technical teams to improve service delivery
Technical SupportIncident ManagementIssue Tracking
Education
Indira Gandhi National University
Master in Computer Application
2006 – 2008
Indira Gandhi National University
Bachelor in Computer Application
2002 – 2006
Utkal University
Bachelor of Commerce
1999 – 2002
Certifications
Selenium (Automation)
Pallium Skills
Quality Analyst
H2k Infosys
Global Agile certification
Infosys
Pega Certified Business Architect
Infosys
Certified Applied Generative AI Professional
Infosys
Professional Generative AI
Infosys
Skills
Change managementProject managementProduct ManagementStakeholder managementConfluenceSQLJiraProject PlanningAcceptance CriteriaUser Story CreationRoadmap PlanningBacklog ManagementProduct OwnershipContinuous ImprovementRisk ManagementRelease ManagementPI PlanningSprint PlanningAgile Delivery ManagementScrum Master
Languages
English (Full professional proficiency)
