About
Results-driven Banking and Trading Professional with 21+ years of experience across banking operations, corporate and retail sales, business development, trade finance, branch management, and petroleum trading.
Proven expertise in driving revenue growth, managing high-performing teams, strengthening client relationships, and achieving business targets across banking and commercial sectors.
Strong background in SME banking, consumer finance, trade operations, foreign remittances, and commodity trading.
Adept at operational leadership, customer acquisition, and service excellence with a consistent record of delivering business growth.
What I'm looking for
I’m looking for a remote opportunity where I can utilize my communication, customer service, and professional writing skills. I’m particularly interested in Customer Service, Customer Support, Email/Chat Support, Content or Article Writing, and other suitable remote roles aligned with my experience.
Experience
Manager
ZIS Trading FZE LLC
Oct 2024 – Present
• Managed end-to-end trading operations for petroleum products, agricultural commodities, and chemicals across regional markets.
• Led procurement and sales activities, ensuring smooth coordination between suppliers, customers, and logistics partners.
• Strengthened client relationships and expanded business opportunities through strategic negotiations and market engagement.
• Monitored trading performance, pricing trends, and operational execution to support business profitability and growth.
• Ensured compliance with commercial agreements, operational procedures, and transaction documentation requirements.
Petroleum TradingProcurementSales
Cluster Manager
Dubai Islamic Bank
Jul 2018 – Jun 2024
• Directed sales and operational activities across multiple branches to achieve annual business and revenue targets.
• Improved branch performance through team leadership, performance monitoring, and customer service enhancement initiatives.
• Managed operational controls, compliance standards, and service quality across assigned branches.
• Drove business growth through customer acquisition, portfolio expansion, and relationship management strategies.
• Mentored branch teams to improve productivity, service standards, and sales performance.
Sales ManagementOperational ControlsComplianceBranch OperationsConsumer FinanceCustomer Relationship
Relationship Officer
Meezan Bank
Jan 2015 – Apr 2018
• Developed and managed SME and trade finance client relationships to support portfolio growth and revenue generation.
• Identified new business opportunities through structured sales and relationship-building strategies.
• Delivered customized banking solutions aligned with client business requirements.
• Achieved business development targets through proactive sales engagement and client servicing.
• Strengthened customer retention through consistent relationship management and service support.
SME BankingTrade FinanceClient Relationship
Relationship Manager
NIB Bank
Nov 2013 – Dec 2014
• Acquired new business banking clients and managed existing customer portfolios to achieve sales targets.
• Executed strategic sales initiatives to maximize cross-selling and revenue opportunities.
• Built long-term customer relationships through consultative banking and service excellence.
• Coordinated with internal teams to ensure efficient service delivery and client satisfaction.
Business BankingSalesCustomer Relationship
Incharge Trade Finance
Bank Alfalah
Apr 2005 – Oct 2013
• Handled trade finance operations and foreign remittance transactions in accordance with operational guidelines.
• Processed import/export documentation and maintained operational accuracy across trade activities.
• Served as Officiating Manager Trade Finance and contributed toward achieving annual trade business targets.
• Maintained minimal audit observations through strong operational monitoring and documentation control.
Trade FinanceLC ProcessingRemittancesForeign RemittanceDocumentationBanking OperationsMT103 TransactionsPayment Processing
Education
Preston University
EMBA · Banking & Finance
2007 – 2008
University of the Punjab
Bachelor of Commerce · IT
2001 – 2003
Skills
Team ManagementDocumentationCommercial TradingClient PortfolioSales ManagementForeign RemittanceConsumer FinanceBanking OperationsTrade Finance
Languages
English (Professional working proficiency)