Technical Customer Support Specialist
Sedalia, United States
#OpenToWorkI’m a Technical Customer Support Specialist experienced in SaaS, authentication, and data quality issues. I specialize in SSO/MFA troubleshooting, Salesforce/Zendesk configuration, and SQL‑based validation. I’ve improved reliability by 40%, reduced repeat contacts 30%, and maintained 99%+ accuracy in high‑volume environments. I’ve supported regulated teams at Ascensus, Missouri DOR, and PSI‑Prosphere, correcting large datasets and streamlining onboarding with a clear, customer‑first approach.
Seeking a Technical Support Specialist, SaaS Support, or Technical Customer Success role where I can troubleshoot complex issues, improve reliability, and contribute to scalable support operations. I’m especially interested in roles involving authentication support, CRM configuration, data quality, and cross‑team collaboration with engineering or product.
Ascensus
• Resolved 40+ technical issues per shift through phone, email, and Zendesk; raised CSAT 20% • Diagnosed authentication failures, configuration errors, and profile discrepancies • Audited CRM permissions; reduced access-related failures 40% • Corrected 5,000+ customer profiles; lowered repeat contacts 30%
Missouri Department of Revenue
• Standardized 10,000+ records; improved search speed 30% • Resolved billing discrepancies and account errors using data validation • Improved documentation workflows; reduced onboarding time 25%
PSI-Prosphere
• Processed 80+ profiles/day with 99% accuracy and zero privacy breaches • Guided users through FEMA onboarding; increased completion rates • Streamlined workflows; reduced response times 20%
Various Employers
• Delivered 90%+ CSAT and 95% QA across multi-channel support • Reduced response times 20% through ticket triage and workflow updates
Psychology
Microsoft
