Tanyaradzwa Usuwaba

• Design and develop Power BI dashboards tracking customer activity, product performance, revenue trends and digital channel usage. • Write SQL queries to extract, validate and analyse data from enterprise databases. • Build management reports supporting business decision-making across Digital Services. • Analyse customer behaviour to identify opportunities for growth, retention and product optimisation. • Work with business stakeholders to gather reporting requirements and translate them into analytical solutions. • Develop Power BI datasets using Power Query and DAX calculations. • Create interactive dashboards used by management to monitor KPIs. • Perform data validation across multiple sources to ensure reporting accuracy. • Support testing and validation of digital product enhancements. • Produce monthly and ad hoc analytical reports for executive leadership. • Collaborate with technical teams on reporting improvements and automation initiatives. • Present analytical findings to business stakeholders.

Maintained project data repositories and reporting systems. Assisted with operational analysis and project reporting activities. Supported database maintenance and performance tracking processes.