Tara Dustin

• Supported dealership onboarding by identifying required F&I forms for new dealer installations. • Programmed, tested, and published laser and impact forms for new and existing clients. • Updated and modified forms based on customer requests and revision changes. • Resolved forms-related issues while documenting interactions, troubleshooting steps, and resolutions. • Collaborated with internal teams to troubleshoot and escalate complex issues. • Provided overflow phone support and routed tickets to appropriate departments. • Maintained strong client relationships through responsive communication and timely issue resolution. • Created internal training materials to improve team efficiency and support new hires. • Mentored Level I and II team members on ticket resolution and knowledge sharing.

• Managed office operations including phone, email, filing, and customer reception. • Reviewed loan applications and secured financing options, including in-house financing. • Prepared and submitted loan, sales, and DMV documentation. • Improved inventory and deal filing systems to increase efficiency and document accessibility. • Oversaw accounts receivable, collections, repossessions, and payment tracking through Frazer DMS. • Assisted with sourcing and purchasing vehicle inventory. • Prepared reports including gross profit and profit/loss for leadership.

• Reviewed loan applications and secured lender options for customers. • Processed vehicle sales paperwork, DMV forms, and customer payments. • Assisted with lead follow-up and sales support as needed.

• Managed office operations, payroll, and customer billing. • Processed vehicle sales and DMV documentation, customer payments, and vendor payments. • Maintained bookkeeping records in QuickBooks and prepared reports for CPA.