Executive Assistant & Customer Success Executive
Human Investment Group Africa is a people solutions firm providing workforce placement, HR support, and client management services to organisations across Lagos. – Managed executive calendars across a portfolio of active client accounts, coordinating 15–20 meetings and appointments per week, resolving scheduling conflicts, and ensuring leadership never missed a priority engagement. – Served as the first point of contact for inbound client enquiries — fielding 10+ interactions per week across phone, email, and in-person — routing each to the right team and ensuring response times stayed sharp. – Managed executive correspondence end-to-end, including drafting replies on behalf of leadership, monitoring follow-ups, and keeping communication threads organised across active client relationships. – Prepared briefing documents, meeting agendas, status reports, and post-meeting action logs for internal and client-facing meetings thereby reducing preparation time and ensuring executives walked in ready. – Coordinated travel logistics for executives and clients as needed, including flights, ground transport, hotel bookings, and full itinerary preparation, with zero missed arrangements across all trips handled. – Supported recruitment workflows by managing candidate shortlisting, screening coordination, and onboarding documentation for 5–10 placements per quarter, ensuring all candidates met client specifications before handover. – Monitored service delivery for an active client base, proactively following up on open issues and coordinating internal teams to resolve concerns, consistently maintaining client satisfaction across accounts. – Maintained accurate records of client interactions, service requests, placement histories, and operational notes using structured digital filing systems, providing the team with a reliable, searchable record trail. – Handled confidential client and business information with consistent discretion, including sensitive HR data, commercial terms, and personal details shared during onboarding processes. – Collaborated with remote and field-based team members via Zoom, Google Meet, and email to coordinate workflows, track deliverables, and keep distributed operations aligned.
Human Investment Group Africa