Teriann Bromfield

• Own end-to-end procurement across multiple categories, including local sourcing of motor vehicles and motorcycles, and international supplier management for delivery equipment, uniforms, and marketing materials, covering the full cycle from needs identification through ordering, receipt, and inventory tracking. • Negotiate and execute contracts with a merchant partner network of 250+ businesses across Kingston and Montego Bay, managing the full contract lifecycle including renegotiations, performance reviews, and escalations, with ongoing account support delivered in partnership with QuickCart’s finance team. • Conduct cost analysis against order volumes and operational KPIs to identify opportunities to reduce spend or reallocate resources, informing executive decisions on budget and investment priorities. • Lead the planning and execution of operational expansion into new markets, developing project plans, resource schedules, and rollout timelines that guide each launch from initiation through closure. • Manage a dispersed team of dispatchers, driver recruitment coordinators, data entry personnel, and customer service representatives across Jamaica, Trinidad, and Pakistan, providing coaching, performance assessment, and structured training to maintain service quality. • Develop and maintain SOPs, training manuals, and process documentation covering delivery operations and customer service, supporting consistent execution across teams and locations. • Collaborate with the technical team to design and implement workflow automation tools, including a Slack Bot for unassigned order alerts, a delivery reporting system, and a Typeform autoresponder for driver recruitment, reducing manual workload and improving operational response times. • Track project milestones and delivery KPIs, preparing weekly performance reports that surface operational risks and inform executive decision-making.

• Stepped in as maternity cover supporting the CEO and Chief Revenue Officer simultaneously across two continents, managing complex multi-time-zone calendars, international travel logistics, expense filing, and recruiting coordination. • Maintained continuity of executive operations with minimal handover time, onboarding quickly and operating at full capacity in a high-pressure environment.

Executive Assistant to the CEO and CRO (maternity cover)

• Provided consulting services in full-cycle driver recruitment and operational process design ahead of the full Operations Manager role.

• Supported a funded startup CEO in a role that extended beyond traditional EA scope, covering cross-departmental coordination, action item follow-through, and recruiting support across multiple time zones. • Served as the central communications link between the CEO, internal teams, and external partners, confirming decisions and facilitating next steps without waiting to be directed. • Managed all aspects of executive operations including complex calendar management, domestic and international travel, monthly expense reporting, and CTO scheduling support.

• Provided comprehensive support to the Chief Digital Officer across a large, fast-moving media organisation, managing a high- volume calendar, senior stakeholder correspondence, and internal and external communications.

• Delivered high-trust EA and operational support to the CEO of a global IT advisory firm across four years, combining traditional EA responsibilities with cross-departmental coordination and systems management. • Supported the CEO’s client-facing contract renegotiation work, gaining direct exposure to vendor and supplier negotiations on behalf of enterprise clients; at times coordinated the preparation and distribution of contracts for client review and execution. • Coordinated end-to-end domestic and international travel, managed expense reporting, and built systems for tracking executive commitments and open action items across the organisation.

Executive Assistant to the President, and the Managing Director

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