Thainara de Mello

Thainara de Mello

Operations & Administration | Process Improvement | Open to Remote Opportunities

Ashbourne, Ireland

#OpenToWork

About

I have always been someone who learns fast and finds ways to improve things. My background started in marketing, creating content, producing videos, and managing social media. That creative side followed me into operations and administration, where I found a new way to apply it: through clear processes, structured documentation, and communication that actually makes sense to people. Currently working in office administration in the heating and renewables sector in Ireland, where I have been building operational guidelines and coordinating workflows across departments.

What I'm looking for

Remote administrative or operations role combining organisation and content creation.

Experience

Office Administrator

Harris Heating and Renewables

Jun 2025 โ€“ Present

Responsible for coordinating daily service operations, managing customer communication, and ensuring accurate documentation across maintenance, warranty, and technical workflows. Focused on operational efficiency, service quality, and clear communication between engineers, councils, and internal teams.

Administrative SupportSchedulingReportingCustomer CommunicationProcess Efficiency
The Little Rabbit Ink

Studio Coordinator & Content Creator

The Little Rabbit Ink

Apr 2024 โ€“ Jan 2025

Coordinated the studio's day-to-day operations while creating and producing all visual content for the studio's Instagram over nine months. Responsibilities included client reception and scheduling, content creation, photo and video capture, scriptwriting, and directing and editing promotional videos for the tattoo artists.

Content CreationSocial Media ManagementScriptwritingCustomer ServiceVideo Production

Education

IFSC - Instituto Federal de Santa Catarina

IFSC - Instituto Federal de Santa Catarina

Technical Diploma ยท Technical Diploma in Mechanical Technology

2016 โ€“ 2020

Skills

SalesforceService AdministrationSocial Media ManagementOperationsContent CreationProcess Improvement

Languages

Portuguese (Native or bilingual proficiency)English (Professional working proficiency)Spanish (Elementary proficiency)