About
Junior Systems Analyst with a background in Control & Automation Engineering and ongoing Data Science studies.
Hands-on experience across ERP implementation, SQL-based reporting, and IT support, with a track record of translating business requirements into reliable technical solutions. Fluent in English and Portuguese, based in Dublin and available immediately for Application Support, ERP, or Junior Data Analyst roles.
Experience
Systems Analyst – ERP & Data
OCL
Jan 2024 – Jan 2026
● Supported end-to-end deployment of the Foco TI ERP system across multiple client environments, covering configuration, testing, and user onboarding.
● Built SQL Server queries to extract and consolidate financial and operational data, producing reports that improved management's visibility into key metrics.
● Served as the main technical point of contact during implementations — diagnosing system issues, resolving bugs, and training end users on new workflows.
● Authored technical documentation and standard operating procedures, reducing onboarding time for new users and colleagues.
ERP ImplementationSQL ServerTechnical Documentation
IT Support Technician
Infominas
Jan 2024 – Jan 2024
● Delivered 1st and 2nd line technical support for hardware, software, and network issues across the organisation.
● Administered user accounts and permissions via Active Directory and managed Microsoft 365 licensing and mailboxes.
● Carried out routine system maintenance and supported critical backup procedures to safeguard business continuity.
Active DirectoryMicrosoft 365IT Support
Warehouse Assistant
Cofer Ferro e Aço
Jan 2021 – Jan 2022
● Managed inventory and stock movement using SAP, maintaining high data accuracy across daily transactions.
● Monitored warehouse operational data and generated KPI reports that supported process reliability improvements.
SAPInventory ManagementKPI Reporting
Education
Faculdade Pitágoras
Bachelor · Control and Automation Engineering
Erin College
English Language Studies
Federal University of Mato Grosso do Sul (UFMS)
Bachelor · Data Science
2024
Certifications
AWS Cloud Computing
Escola da Nuvem
Skills
Process ImprovementUser TrainingTechnical DocumentationKPI ReportingMicrosoft 365Windows ServerActive DirectorySAPPythonPower BIETLSQL ServerERP Implementation
Languages
Portuguese (Native or bilingual proficiency)English (Professional working proficiency)Spanish (Elementary proficiency)
