About
I am a client-focused professional with expertise in the banking and retail sectors, currently transitioning into customer success. Most recently at Futon Company, I have been working since 2018 in roles that involve onboarding, retention, CSAT improvement, and consultative sales, accumulating over 7 years of experience.
My work spans Salesforce, HubSpot, Excel, and Google Sheets, where I have improved CSAT by 20% through proactive issue resolution and managed over 500 customer tickets monthly. I have also driven onboarding acceleration by 30% and transaction turnaround improvements by 40% through automation and process enhancements at Mizuho Bank. Additionally, I have delivered fintech market research and contributed to growth strategy and tech-stack readiness for a tech startup client.
What I'm looking for
A role in customer success, onboarding, or implementation where I can bring structure, accountability, and genuine care to client relationships — contributing through consultative engagement and strategic input. I am drawn to teams that value long-term customer outcomes over short-term fixes, and where there is room to grow, contribute meaningfully, and keep improving. Open to remote, hybrid, and on-site opportunities.
Experience
Client Solutions Specialist
Futon Company
Sep 2025 – Present
● Improved CSAT by 20% through proactive issue resolution, managing 500+ customer tickets monthly across multiple channels.
● Developed a standardised phone playbook and improved service consistency and first-contact resolution, cutting down ticket backlog.
● Identified recurring customer pain points and escalated to management, contributing to process and product feedback that informed operational improvements.
Customer ServiceIssue ResolutionTicket Management
Business Consultant
Blackmont Consulting Project
Jul 2025 – Dec 2025
● Delivered fintech/SaaS market research and competitor analysis, shaping 12–24 month growth strategy and positioning for a tech startup client.
● Assessed delivery capability and tech-stack readiness; contributed to hiring roadmap and scalability plan.
● Produced concise client-ready decks used for leadership planning and GTM alignment.
Market ResearchSaaSGrowth Strategy
● Drove incremental revenue through consultative upselling, consistently exceeding daily sales targets.
● Increased average transaction value by 10% through product recommendations and needs-based selling.
● Maintained over 90% CSAT through personalised in-store consultations.
Consultative SalesUpsellingCustomer Satisfaction
Senior Customer Relations Officer
Mizuho Bank
Nov 2018 – Jul 2023
● Owned a portfolio of 50+ SMB clients generating £20M annual transaction volume, driving high retention through proactive relationship management and operational support.
● Onboarded corporate clients onto Mizuho's digital banking platform, configuring access, guiding users, and managing documentation and compliance checks to accelerate onboarding time by 30% and improve time-to-value.
● Streamlined cross-functional payment workflows through automation, improving transaction turnaround time by 40%, recognised for operational excellence by Asia & Oceania region HQ.
● Strengthened portfolio oversight by leveraging CRM to track client milestones, service performance, and compliance status, enabling earlier risk identification across client accounts.
Digital BankingAutomationCRM
Education
University of Hertfordshire
MSc · International Business
2024
Yangon University of Foreign Languages
BA · Korean Language
2017
Certifications
Certified Customer Success Manager (CCSM Level 1)
SuccessCoaching
Jan 2026 – No expiry
Skills
account managementcustomer successNotionGoogle SheetsExcelHubSpotSalesforceEscalation HandlingUpsell EngagementOnboarding
Languages
Burmese (Native or bilingual proficiency)English (Professional working proficiency)Korean (Limited working proficiency)
