Tiago Luis Ferreira

Tiago Luis Ferreira

Analista de Suporte Pleno

São Paulo, Brazil

#OpenToWork

About

🖥️ | IT Professional with experience in the educational sector, working in the management, monitoring, and security of school technology infrastructure. 👨🏼‍🎓 | Degree in Systems Technology and Development, with a Postgraduate Degree in Information Security. 📚 | Currently serving as Section Head in the Education Department, responsible for overseeing connectivity, network monitoring, and supporting the tech infrastructure across regional schools. 📊 | Analytical, proactive, and committed profile focused on problem-solving, process optimization, and continuous improvement of IT services. Skilled in effective communication, teamwork, and identifying opportunities to enhance the security, availability, and performance of technology environments. 📖 | Continuously pursuing professional development by deepening knowledge in Information Security, IT Infrastructure, Networking, and Tech Governance, aiming to apply best practices to strengthen corporate environment efficiency and security.

What I'm looking for

Seeking New 100% Remote Opportunities in IT Infrastructure & Information Security With solid experience in managing, monitoring, and supporting technology infrastructure, I am looking for remote opportunities where I can apply and expand my expertise in IT and Information Security.

Experience

Setec

Aug 2025 – Sep 2026

IT Analyst | São Paulo State Department of Education • Incident Management & Network Monitoring: Oversee incident response and manage connectivity monitoring across school facilities to ensure seamless daily operations. • Infrastructure Monitoring: Utilize Zabbix alongside Meraki Dashboard to track system performance, network health, and service availability. • Proactive Fault Management: Identify potential vulnerabilities and performance bottlenecks early, preventing downtime and maintaining high service reliability.

IT Analyst at the State Department of Education

Skills

Information SecurityArtificial Intelligencesoft skillshard skills

Languages

French (Limited working proficiency)English (Limited working proficiency)